Freedom Heating Cooling Plumbing

I had an appointment for Noon. I had to call and leave a message to get a updated ETA for service. I get a call from the tech he'll be there around 2 pm. The tech was nice and professional however I was charged $201.00 to tell me my vents need opened more. Absolutely un-call for charge for the service and I am pretty sure nothing was fixed and I will continue to have the same issue.

Honestly one of the most pleasent experiences I have ever had with a company that has performed work on my home. Toby was very friendly and explained everything so I could understand what I was paying for when I purchased my furnace. The technicians were on time and did an excellent job installing the furnace and the thermostat. They also cleaned up everything when they were finished and made sure I understood everything with the new thermostat. I would highly recommend going to freedom for anything you need.

They were great! Jaime was so helpful in helping me choose the right system for my home and my budget. He was very informative on the different models and benefits of the models they offered. Brad and Brian did a great job installing the new units and getting everything up and running. They were helpful and explained differences between my old unit and the new one, since they look different. They were easy to get in contact with and very professional. Being a single woman it's not always easy figuring these kind of things out but overall it was a great experience!

They replaced my old water heater. They came to the house within one hour after talking to Hedi at the office. Toby the owner show up and was very nice, and we agreed on price. At first the earliest to replace could take up to 2-3 days than Toby ask me did I have hot water I said no and Toby was on the phone making arrangements to get it done that day and I had hot water that same day. How great is that for service, thank you Freedom Heating & Plumbing. TA Thiel

Very disappointed. Spent a large amount of money for a new geothermal unit and started having problems. Called about the issue and they said it wasn't cooling because of the outside heat. They did not return my call. A few days later there was an error code and it wasn't cooling at all. They did not return call until I called the emergency number and they walked me through the reset. Called again a couple of days later because no one had called. They could not get to me for at least three more days and that was the earliest even though I am a "blue" member and just spent so much money on the system. Error code again. Again they did not return my call. I called again later that day. I was sold the system as there was a "remote" way for them do diagnose. No one knew what that was or even how to use it! They did walk me through the reset AGAIN. They finally came out and determined it was something to do with a box that they didn't have the part to replace when they replaced the whole system. They would order the part and reschedule. Still no call back! When this was local company I had no problem getting someone immediately. They say this is 24 hour service but it isn't. They also told me that because I was more than 30 miles away I wouldn't be a priority. The technicians were polite but they need more people and need to be more responsive. Terrible response time.

Will not use anymore, I think they tried to scam me. I had 2 different technicians come out. The first one couldn’t work on it cause it was raining out, but told me he seen the problem and I wouldn’t be charged. The second one said it wasn’t covered and charged me over $201 so it was that or my insulin for the month and I have a handicap husband. I could see paying the call out fee but $201is a little excessive. Called another place local and they are doing the job for half the price. Even though it says Huntington heating and cooling I will work with local people. Tried to reach out to the owner Toby and he would not call me back. Definitely would not recommend.

My experience with Freedom was fantastic! I'm getting ready to sell my house and a few things needed to be adressed after the inspection. They were available when I needed them and provided excellent service. Thanks to Cameron for being prompt and professional!

Kevin and Jeff just stopped by me and my fiancés house and did an amazing job. They were friendly, knowledgeable and overall a pleasure to be around while they were working. Thanks you guys for the amazing job.

Dustin did a great job on his maintenance call for our furnace. He was personable, prompt, knowledgeable and finished in a timely manner. 10 out of 10 service.

This place will talk you into financing thru them,do the work,then give you the ridiculous numbers that you were financed at.
The salesman do not tell you your going to pay a annual interest,as well as a daily 5$aday interest. Lesson learned,back to not trusting😡. Freedom,you know your scamming people,when you don't discuss any numbers of payment until after all work is finished.