Lappe Heating & Air

We had a furnace/water heater flue issue in an older house. A dangerous issue that could have allowed carbon monoxide to not be vented properly. It was a tough decision regarding how to fix it and the technician had to consult with his superior, but they figured it out and worked really hard to get it done the same day they were called to look at it. They did great work and the price was very reasonable. I will recommend them to friends.

My heater went out last winter. Called Lappe and they made it out in a few days. Busy time. They checked my heater and said it would be $750 for repairs and I would need to pay $400 up front to order the parts. They never wrote up an estimate for me. I waited
. a few days for parts. When the parts came in they replaced a heater core and capacitor. Total cost $750. My heater still did not work. They never gave me a receipt or an itemized bill. Just took my money and left.

We've had 2 units replaced within 2 years & have always been pleased with the speedy service & friendly members. Lappe has a great team of knowledgeable technicians. Would highly recommend Lappe!

Lappe Heating and Air replaced our furnace and air conditioner a year ago. We received a rebate from Vectren and a tax credit for installing an energy efficient furnace and air conditioner. My advice...if it's time to replace your unit(s) don't wait, you'll be more comfortable and save money monthly on your utility bills!

Lappe Heating and Air replaced my air conditioner last fall and did a great job. They are priced competitively and are great to work with! I would recommend them, and will use them in the future!

Lappe Heating & Air replaced my furnace and installed a home humidifier in my house. They were very professional, knowledgable and reasonably priced. I highly recommend their work!

I am so impressed with the entire crew that should up for the installation. Extremely professional and very helpful. I would highly recommend Lappe for all of your HVAC needs.

Scheduled a cleaning and service of our a/c. It quit working before they were scheduled to come out. When I called to let them know, they were here the next morning and had us up and running again within an hour

HORRIBLE CUSTOMER SERVICE. I called to make an appointment and they said they would be there at noon. The technician didn’t show up until between 3 & 4. The techician was there for about 30 minutes and then left without telling me what was wrong. I, then, received a call from the owner/manager saying the technician was going to a different job. I wait until the next day and call the owner/manager to find out what is wrong. He tells me he doesn’t know and that he will call the tech. He calls me back within 5 minutes and tells me what the issue is. We went ahead and went with another company. However, about 2 weeks later I receive a bill in the mail. I call, again, to explain to them the issue and that I refuse to pay for nothing. The owner/manager says to me “I guess we will write off the hour but do NOT ever call us again.” and then hung up the phone. VERY RUDE AND HORRIBLE CUSTOMER SERVICE.

EXTREMELY PLEASED with the service, the amount of time to install everything, the friendly professional and informative employees. Highly recommend Lappe Heating and Air.