Riverway Plumbing & Mechanical

We needed our three toilets and a pipe under the sink fixed. Chad came to our home and got all three toilets and the sink pipe fixed in a timely manner. Highly recommend this company and Chad to help you with any of your home needs.

In the spring of 2016 I noticed a leak in my frost free yard hydrant. I called Neil Patzner of Riverway Plumbing to repair it. He repaired it and provided me with an invoice for a total of $309.10. This past Christmas (December 2016) I was on vacation in Washington State when the faucet developed another leak and flooded the whole area around it before my wife noticed it and called me. I had her call Neil Patzner and tell him that the faucet he had repaired last year was leaking again we needed someone to come repair it. He told her that he had told me last spring that the repair he had made might not hold because it needed further work,This was totally untrue. If he had told me at the time that the repair required more work I would have had him do the work. I wanted my faucet FIXED, not taped up with a band aid repair. I would never have agreed to any fix that was considered temporary. At first, he refused to come out to work on the faucet and demanded to be paid up front. I think he was afraid that I would not pay him, as I had already paid him for one faulty repair on this faucet and really he should have been fixing his original shoddy work without expecting payment. But I was in no position to do anything but try to get someone to cease the water that was leaking at my business. He sent two men out to do the job. They finished the job several hours later and he sent me a text with the amount of the bill ($ 527.36) He then sent me a text telling me that if he didn’t receive payment within 30 mins he was going to go out and tear out all of the work that had been done already. I had to step out of the restaurant to call him back. He was belligerent and rude and threatening. I paid the invoice via Pay Pal. I think having to pay $836.45 for this repair is wrong

Riverway Plumbing is always very responsive and helpful whenever we need them at the over 200 rental properties we manage. We use Riverway for repairs, emergency calls, new construction, and renovations. Highly recommend them to anyone needing a plumber.

It was easy to get an appointment. This is not the first time I have relied on this company for the expertise. They are efficient and have the homeowner in mind when making repairs. They will not make unnecessary repairs and look for small problems with the least cost first.

Kyle efficiently diagnosed our issues and fixed them easily. Quality of work is top notch, and we will definitely go back to Riverway if we have more plumbing issues.

Problem: hopeless clogged drains from shower and sink because, in turns out, roots were eating through old clay pipes. Solution: Riverway. The hero Riverway guy gave extra effort (even crawling in the yard in the rain) and fixed all problems. Professionalism = Riverway. Dedication = Riverway. Good price And Great Quality = Riverway. Thank you very much.

Chad was amazing! We had a pretty bad toilet plumbing issue and were worried it might be a big problem but he managed to fix everything quickly and efficiently. Thanks so much!

Neil is an incredible guy. While he was on vacation, he took time to help fix my hot water heater. Took ice cold showers for a couple days and now I have warm water! Thanks so much, Neil!

I have called riverway for help multiple times both on weekends and during the week, and they are always available to help out! They are knowledgeable and professional and their rates are not expensive

Both Kyle and the Chief were very courteous, professional, and dedicated. My old house had a difficult plumbing problem, and the Riverway pros solved the problem completely - - and at a fair price.