Merts Heating & Air Conditioning

Frank M. has done my furnace maintenance for two years. He seems to be very thorough and explains what he finds and I need to know. He carries parts with him, so I do not have to wait for him to replace a part. MERTS may not be the cheapest out there, but they definitely seem to be responsive, accommodating, and good at what they do. I would say good value, as I have peace of mind for another year.

We've used MERTS at two locations now with positive outcomes. They've always been prompt, courteous, and produced great results from diagnosis to repair to new installations.

Eric was great to work with. He is very experienced in the field and provided great advice on how to best use our system for the coming season. Definitely someone we trust with our future business.

The technician was very thorough, very knowledgeable, and very friendly. He finished his work in record time and gave me information about my heating system. He showed me how to set my thermostat and was so very pleasant. He also informed me about the programs that Merts have.
I will definitely use this company again.

Work was well done, he made sure there was no carbon monoxide leaking after the repairs.

Bill was very knowledgeable. He found dampers that was blocking my heating air flow, that helped greatly. He plans on following up with me in a few days. He was very honest which I appreciate and he found Mertz a customer for life.
Larry Palmer

Aaron was very informative and friendly. He reviewed the situation and got back to us. Completed paperwork for new heater in or garage. We have been using Mert's for years. Highly recommend!

Jake, the technician, called before he arrived, arrived on time, and was very personable. He noticed some anomalies during maintenance, explained what he wanted to do to correct the issues and how much it would cost, then performed the service in a timely and professional manner. At the end, he patiently explained all of the issues he found and why he did what he did to improve the efficacy of our heating system. Excellent experience and I highly recommend both Jake and Mertz.

Eric was extremely personable, informative, professional and just a pleasure to have in my home. He explained everything to me about my furnace, how it was working correctly and not working correctly. He was easy to understand and made it clear what my next steps should be in caring for my heating and cooling system.

My A/C stopped working and as I sat there melting and dripping with sweat I started calling around to see if I could get my 14 plus year old R-22, A/C working for one last season. Places I initially spoke with kept trying to sell me a new unit immediately but wouldn't even try to attempt a repair or refrigerant replacement. I called Merts because of the high reviews and was greeted cordially by a lady named Jennifer who understood my situation and said she would send someone out the next afternoon. AWESOME! They called early the next day and asked if I would like an earlier appointment...um..HELL YEAH!!! I was baking in the 90 degree weather and 120 degree house(exaggeration but it was super hot). Jimmy from Merts showed up early. YES!!! I explained my situation and he immediately began investigating my problem. Yes, it is an old unit but he was willing to try and after literally about 15 minutes he diagnosed and had the it running again. SWEET ICY AIR RELIEF!!!! Needed a new capacitor and switch. Didn't even need any refrigerant or R-22. He recommended a cleaning and discussed options for the future. I am so pleased with the repairs and the level of customer service from start to finish that when the time comes to replace my unit I won't hesitate to call Merts. Quality work, great staff, and fair prices! I have found my trustworthy HVAC company.