Total Plumbing & Heating LTD

This review is based on my phone interaction with the receptionist Melissa. ***Upper management/CEO please take note*** I worked with this company because our home warranty recommended them for some plumbing issues we had with our new construction home.

After the 3rd failed attempt at fixing a leaking angle valve I called the business to have someone come back out and fix the issue properly. Melissa was the person I was directed to to express my concerns regarding what was going on. I kindly let her know that I was rightfully upset that this would be the third or fourth call for the same issue that hadn't been resolved. She immediately seemed like she wanted nothing to do with the problem. She kept stating "there's nothing more I can do for you now, I've escalated it to a manager and I have not heard back from them and they're out of town."

I asked her if there was someone else in charge for escalated issues as I could not continue to have this leak in my home ruining my cabinets and floors. She again stated "as I said before, there's nothing else I can do for you" and proceeded with hanging up on me. Appalled by her behavior I called back twice to which she screened my calls answered and hung up on me twice. I finally got through to another woman named Vicki in the office who was actually willing to help. She escalated the issue to the Vice President of the company, Joe, who returned my call to let me know they would be sending someone out ASAP to fix the issue.

I was stuck with using this company due to the warranty on my new construction home. I do not advise anyone use their services since, as you can read, they failed to fix the same issue 2-3 times.

I highly suggest the owner or upper management take the appropriate measure to insure Melissa is no longer on phone duties as her unprofessionalism is unacceptable. Note that I never even raised my voice to her, swore or acted in a manner of disrespect to her. The only explanation as to why that woman has a job there in the first place I would assume is nepotism because other than that she has no business whatsoever in a customer service role.

I'll provide an update as to whether the angle valve leak was fixed or not after this week.

Chet replaced my water heater, he was very efficient, professional and friendly. Even came after hours to make sure there was hot water before the weekend. Would highly recommend and was very satisfied with his service.

Let's start by saying it's a good thing they call it total...because it was a total disaster. They broke my fence and left a huge mess in my backyard. Broke the toilet that they were not even working on. Also several personal items were picked up and moved around that had nothing at all to do with the jobs they were doing. So unprofessional.... hopefully none if you people will have the same experience my wife and I had with total

Had them install a central A.C. system, paid through Home Depot. Really great to work with. Everyone I talked to was courteous, and friendly. I highly recommend!

David and his team are on time, quick and courteous every single time I've done business with them. Highly recommend them to anyone for both price and service.

They did a great job . I would recommend them nice work very friendly .

Amazing company to work with! Everyone is always very responsive and professional. Highly recommend!

They were very professional in talking and behaving. It was very easy to deal with all the people of the company. They showed up at time as said and delivered as they promised. I am satisfied with with their replacement work of my AC unit.

They were the only ones who could fix my boiler after numerous companies failed!!! I have heat Yesssss!!!!!!!Very professional and in and out.

I manage a local bussiness. They were the best deal i could find for a replacement furnace and got it installed very quick.

Go figure, i had a water leak the next week and they were super fast coming out and getting it handled.

Great prices and service.
Thanks!