Royal American Heating & Cooling

Jim is a cool dude! Came to my winery and got the HVAC operational very quickly. Very transparent in what he did and how he did it. Called York to determine if replacement part was under warranty as well trouble shot the problem with the York techs.

I had a bad experience. I had them come out for a unit that wasn't working. The person said he was the owner and started telling me that they were installed wrong and all 4 of them were probably fried and on and on. During this time he opened a valve and it shot oil all over a business outfit I had on for an important meeting. He never even paused to say anything when I expressed that oil just shot all over me. Then he proceeded to tell me that he would be sending a quote and he would try to help with getting something on the warranty.

Then he charged me $235 and never got back to me. So for $235 I have nothing . Not even a piece of paper telling me his diagnostic findings.
When I called the office they said that was their diagnostic price. BUT I told her that I never got a diagnosis or a quote or anything. After paying $235 I was right where I started. The girl on the phone told me she would email me the diagnosis last week but I never got an email or for that matter an explanation of why they would do that.

Called for an inefficient AC unit and was able to be seen SAME DAY in July. (Very pleasantly surprised as I was also a cold call.) Jim was there on time; was kind and helpful in explaining what he was doing as it was necessary; gave me some tips for going forward; and made repairs same day. Will be using for HVAC needs going forward in my new home.

Royal American is my #1 HVAC company. They are a company that does 110% in every job they do. They are respectful, on time, and their pricing can’t be beat!

I have been using this company for years and will not go anywhere else. I usually deal with the owner Chris who is great but this time he sent another employee James and I couldn’t of asked for a better experience. He was quick and explained everything he was needing to do. Great company!

I personally cannot say enough good things about Royal American! Fast service, awesome reps, and they do the job right. Thank you guys for working with us! Keep up the good work.
Janelle
Wags to Whiskers
Plainfield IL.

Great customer service I always use this company when ever I have a problem in my restaurant they response very fast and professional
Highly recommend

Royal American was on time, professional, and detailed oriented. I appreciated the willingness to take a step back and think about what is best for our home.

Royal American was quick and very helpful when replacing my Air conditioning! Any questions I had were answered and explained. Great family service!

Chris Markel and Royal American HVAC are the best at what they do! Don’t think twice about calling them. Amazing service for prices that can’t be beat!