Always There Appliance & HVAC Repair

I had a great experience with Patrick and AJ. They were both very kind and showed up around 10am, when my appointment window was 10-12pm. Both Patrick and AJ were kind, professional, knowledgeable, and went above and beyond to help me. They checked the vents, helped fix leaks, and repaired the AC unit. I can't thank them both enough for their hard and fast work. Thanks boys! If I ever need anything else fixed in the future, I'll be calling you!

They were able to get to our condo within 2 days of contacting them about our ice maker being broken. They assessed and made a repair, which did not fix the issue. The technician followed up with me a few hours after leaving, and when he learned it wasn’t working he was back the next day and replaced all the parts free of charge. Their follow up and service were first class.

Patrick was on time he called me to tell me he was on his way he fixed my system quickly and didn't charge me a arm and a leg to do it his price a was great for the quality of work he provided I would definitely recommend him and will definitely be calling him again if the need ever should arise again...

Always There Appliance and HVAC Repair handles all servicing of HVAC in my building. Patrick and Dan have been quick to respond and repair the issues I’ve had and are courteous and friendly always. I highly recommend Always There for any repairs or servicing needs.

I was so stressed as it was the day of closing for the sale of my house at 1:00 pm. Adam showed up within about an hour after I called that morning with a smile and “no problem” we can fix it attitude. He was so personable & friendly, professional and confident of his knowledge and ability to fix the problem. A big thank you for getting there so quick and fixing the problem trouble free with a very reasonable bill. 5+ stars!!

Patrick was the absolute best.
Good man and service provider.
Came last minute to fix our commercial oven needed for business.
Excellent and I highly recommend.
Thank you.

This company has exhibited a severe lack of professionalism. Their communication after being paid is subpar at best. Four weeks and three appointments after this all began, my washing machine is in the exact same state as was when we started.

The problem started with an error code on my washing machine indicating a temperature sensor needs to be replaced. I pass along the error code to ATAR, and we schedule a repair.

The first appointment- I was told by the repairmen that the sensor was bad, and they replaced it. Within 10 minutes of the repairmen leaving, the same error code, and one other error code, both go off. I attempted to text and call their scheduling number, no response from either. I text the cell phone number the repairmen called me when they arrived at my front door, no response.

Second appointment- The repairmen could not replicate the error. Without doing any diagnostic work aside from turning the machine on and running it, they tell me the machine must be fine and not to worry about the error codes that were displaying. After doing one load of laundry, the error code occurs again.

Third appointment- Although my repair history clearly states that it requires two men to move the dryer on top on top of my washing machine, one repairman was sent out. I offered to help move the dryer but was told that another repairman was in the area, so they would come back together later in the afternoon to finish my repair.

While leaving, he told me that I would receive a text to confirm, the techs being sent back out later in the afternoon. None was sent, so an hour and a half later (4:45) I text the scheduling confirmation number looking for confirmation, no response (they close at 6). I called their business line (same number) twice before 6, no answer and not reply to the voicemail I left.

The repairman also told me that he needs to test the motherboard as when an error code appears again after the sensor is replaced, it is likely the motherboard. Ok, so when I told them that the original code, and another error code, both displayed again after the first appointment, then why did they not perform a diagnostic on the board the second time they were out? Or any form of diagnostics test on the first visit?

Follow-up conversations resulted in the business manager lying about conversations they claimed their repairmen had with me, implausible excuses as to why they did not contact me when their repairmen no showed, and a partial reimbursement offer. This is in no way a reasonable response given my washing machine is still in the exact state it was when they started working on it; I am now out of pocket due to their lack of ability to repair my washing machine correctly.

The attached snippet of our text thread sum up the class and integrity of this company perfectly.

Superb experience with them. Fast response and reasonably priced. The guys that came out to fix my stove were super friendly ( i was worried that some slob named Bob was going to show up and give me the hebejebes). They showed me what was wrong and presented an option that I thought was fair. Would totally recommend.

Patrick from Always There Appliance is the most professional person I have encountered! He is always nice and does the job properly. I highly recommend them!

All went well, they were on time at the early end of the window I was given. Once the reason for the problem was found (parts needed to be ordered) I was shown a work around until the repair was made. They worked around me nu-like many that would not (kind of like a take it or leave it). When the parts were in I was called and a time set. As before they arrived at the early side of the window I was given. Would I use them again? Absolutely without question..