Barrett Heating & Cooling, Inc.

They installed a direct vent insert into a stone fireplace. Also a gas log in lower level fireplace. The insert was a very tough installation and required much thought, time and patience. They stuck to their quoted price, invested the amount of time needed to finish the job correctly. I highly recommend. This caliber of workmanship and integrity are hard to find today.

Excellent service! Tiger Plumbing talked their way into my mom's to do a 'free' inspection late on a Saturday afternoon. Inspection found a slight gas leak at a joint so they turned off gas to house and told me they'd get us fixed right away for an enormous fee. When I told them I'd look for a second opinion they got upset and left. Called and got Barrett's on-call engineer who was there within an hour. Applied a temporary fix to get my mom through the weekend. They came back on Tuesday and resealed the entire gas line at third of what Tiger wanted. If you have to use Tiger, never let them talk you into doing a 'free' inspection late in the day and never ever on weekends. Thanks Barrett's, for being there and being fair!
Pat Schwarte

They are highly professional, clean in their work, and excellent in service and installation, whichever you need. Very impressed with this company and their staff, couldn't ask for better professional treatment. Did my installation same day, cleaned everything up afterwards, I didn't have to do anything but enjoy the new furnace. Highly impressed with their knowledge and professionalism.

My furnace went out yesterday morning and being new to Alton didn't know who to call. Well I'm fortunate I called Barrett Heating & Cooling. Within 24 hours they diagnosed my issue and had a new part installed. Thank you! I'll definitely call for future serivce.

I called on a Tuesday am.
With my furnace not running... We watch my
Young grandchild 3 times a week. It was 56 in the house?
We had heat by early afternoon. A very good service man that wore
A mask and kept his distance.
New in town, and we heard
It on the radio
Kz 107.10.fm.😁

AC went out last night, and I found a bad capacitor. Today, LABOR DAY, high of 95, I called Barrett's voice mail and Joe called me back in just a few minutes. Joe checked his truck and called me right back and provided the part! I am happy and cool!

Recently purchased an 1800's home. Barrett has been by twice. We are happy with their prompt service, prices and technicians.

I had a great experience with a younger employee and on a separate occurrence I had a bad experience with an older employee. The older gentleman wanted to declare a newer Wifi connected thermostat was "bad" and refused to even look at it. A complaint to hos manager got me the younger tech who also acknowledged the older guy was a pain to deal with.

Right on time for appointment and very informative. Had quote in less than 24 hours.
Kudos to Ed.

Their repairman drove a screwdriver into my heatpump coil, causing major damage