Snellville Heating, Air and Plumbing

Snellville Heating and Air company installed Motor in my AC unit last year in August 2021 and charged around $750 and said is one year warranty. Any issue with Motor and cooling your house call us back before August 2022 we will not charge at all. I called day before yesterday and told have issue with cooling my house same as last year. Once you replaced motor everything was OK, so please come back and inspect motor as i feel something wrong with motor.

Person name Jermey told me to come is $89, I said first come and see if problem is other then Motor then i will pay then he said no, no matter what he will charge $89. This company is only interested in Money and not warranty of parts what they installed it. A genuine company will ask and tell customer OK since you are under warranty we will stop by and check Motor first and if any issue related motor we will fix issue instead he told me that if i don't pay $89 then they will not come at all. I told repeatedly that my house is not cooling properly , but he was interested only in inspection fee and not my warranty and not my concern.

Fox be careful with this company if you install any parts as this people charge ridiculously and once warranty come they dis appear. I absolutely not recommended this company at all.

It was so refreshing to be able to speak to an actual human customer service person on the weekend and get an actual human service technician (Ethan) to repair my AC on a Sunday!

Eric and Randy were professional, punctual, and polite. They were able to resolve multiple issues and we were very satisfied with the work they did. They moved a pipe in our basement for other work we were having done and did several repairs and a faucet installation as well. We also had our dryer duct/vent cleaned which was a little challenge based on it's location. Everything is working well and their price was more reasonable than the other estimate we had. All in all we are happy with the work done and would recommend Snellville heating, air, and plumbing based on the plumbing and duct work they did for us and their cheerful professional attitude. Even the office people I spoke to for scheduling were very nice.

I called late yesterday afternoon and scheduled an appointment for HVAC repair today. Ethan, the technician, arrived on time and was incredibly friendly, knowledgeable, and efficient. He was in and out in less than 45 minutes. I know for a fact that my previous HVAC guy would have taken 2-3 hours on the same job. The pricing was very reasonable, and there was never any attempt to upsell me on anything. My unit is quite old, and I know it will need to be replaced within a year or so. Snellville Heating and Air will be my first call!

Never heard of a business who uses “mapping” and cannot give a customer an approximate appointment time. Who has time to sit and wait all day for someone to come to their house? Hello? The customer has to WORK in order to pay you. They make no bones about it; nope can’t give you an approximate time no matter what. WOW! Very unprofessional. Andrew has the customer skill set of Oscar the grouch; sounds so fake. Everyone just seems to be there for a paycheck; not the customer.

My air went out just after 5pm Friday afternoon. I called and spoke to the after hours answering service. Within 15 minutes of hanging up with them a very nice, polite, professional young man, Corderius, called me back and explained he was booked full until Saturday morning. He promised to call me back that next morning, which he did at 8am. He showed up not long after that and bless his heart he worked in the rain to repair my AC. He was able to successfully repair without too much trouble.

Please give Corderius recognition and a raise for not only being a gifted technician but also for his integrity, work ethic, professionalism, and kindness.

Came out same day and repaired my heater. Was still under warranty, so only had to pay for labor. Service man was pleasant, professional and prompt.

I had 2 different technicians come out to my house to install a new shower valve, faucet and shower head. It took 2 days for this to be installed . My home was left filthy , there were hand prints on my wall's, scuff marks on my floors and dirt everywhere. When the installer was done he told us that a couple of the pieces were missing from our box, so I had to have another tech come out. He ended up having to order the part, job is still not finished . I will never use Snellville heating air and plumbing for my plumbing needs again. Very disappointed in the quality of the job! I was also way over charged for a shower faucets install.

This company is horribly. They don't stand by the systems they sell you; of the HVAC system has an issue (which it will) they put you at the bottom of the list and will come out days later- no appointment assigned, so your whole day you won't what time they will fit you in. Then even if you've bought the labor and parts warranty, they charge you over $1,000 to repair it.

Snellville Heating & Air has replaced my hot water heater, repaired my heating system, repaired water leaks & replaced all the water pipes in my house. They have responded quickly & professionally. They were always there when the said they would be & completed the work within the estimated time frame. Their office staff & on site techs, especially Jay, took time to explain what the issue was & what my options were. I would call them again without hesitation.