The technician was so helpful and professional. He made sure that he put shoe covers on before he came in the house which of course is appreciated. He diagnosed and resolved the issues very quickly. He then showed me the yearly maintenance program they have which is going to save me money and make sure my units are running properly. Highly recommended this company!
Been using E Smith for years. Always professional and reasonably priced. Service technicians are courteous and always clean up any mess that may have been made while servicing the systems.
Great experience with E. Smith on a full HVAC system replacement for our old downstairs unit. Derrick and Jaison did a great job quoting and installing the unit in less than a few hours. Top notch service and expertise!
Always on time, techs are professional and polite, down to the covers on the shoes:). Also nice having the same tech most of the time(I get the same 1-2 techs each time, not a bunch of turnover). They installed 1 complete zoned system and are out every 6 months to do the regular maintenance. I purchase my own filters and they install them, no high pressure to buy new ones from them. Overall a great, reliable company that takes care of all my HVAC needs.
All of the E-Smith staff have been helpful and professional over many years with our HVAC maintenance. Thanks to Damon for troubleshooting our AC problem today.
E. Smith always does a good job maintaining our HVAC systems and Kenneth was once again professional, courteous and efficient. However, there was one problem I pointed out to him concerning leakage around the wall penetration to the outside of the condensate drain for the lower AC unit. He stated that this kind of problem would come under a different unit with E. Smith and if I wanted them to fix it, I would have to call that unit at an additional cost. While this may be within the protocols of the company, I was disappointed that such a problem couldn't be handled under the maintenance contract as it seems to be a maintenance problem.
I called e-smith for a 2nd opinion. My original service provider said I needed a whole new system @ $12,000. The unit is 4.5 years old. e-smith thoroughly checked the system and determined it was just a bad XTV value. Nothing else wrong. I got a service agreement with them (great deal) and they will be back to do the repair. Justin explained everything thoroughly and I felt like I had a good understanding of what was wrong and how to fix it. You can trust these guys!
The service technician was very friendly and professional. Completely checked the two heating systems. Did not try and sell me on new units or additional services. I recommend E Smith for your HVAC needs.
I have used E.SMITH for a number of years. Their techs are professional and know their job. E. SMITH stands behind their work. I purchased a new heating/air system from them in 2011. I purchase a contract from them every year for maintainable on my system.
HVAC stopped cooling. Call for service was made at 7:11 pm on a Saturday and repair was made by 8 15 pm. the technician was professional and efficient. The after hours call service person was friendly and efficient also.
Julie Hartman
The technician was so helpful and professional. He made sure that he put shoe covers on before he came in the house which of course is appreciated. He diagnosed and resolved the issues very quickly. He then showed me the yearly maintenance program they have which is going to save me money and make sure my units are running properly. Highly recommended this company!
John Costello
Been using E Smith for years. Always professional and reasonably priced. Service technicians are courteous and always clean up any mess that may have been made while servicing the systems.
Brian Newsome
Great experience with E. Smith on a full HVAC system replacement for our old downstairs unit. Derrick and Jaison did a great job quoting and installing the unit in less than a few hours. Top notch service and expertise!
DrummerGuy65
Always on time, techs are professional and polite, down to the covers on the shoes:). Also nice having the same tech most of the time(I get the same 1-2 techs each time, not a bunch of turnover). They installed 1 complete zoned system and are out every 6 months to do the regular maintenance. I purchase my own filters and they install them, no high pressure to buy new ones from them. Overall a great, reliable company that takes care of all my HVAC needs.
Debby Freel
All of the E-Smith staff have been helpful and professional over many years with our HVAC maintenance. Thanks to Damon for troubleshooting our AC problem today.
David Paul
E. Smith always does a good job maintaining our HVAC systems and Kenneth was once again professional, courteous and efficient. However, there was one problem I pointed out to him concerning leakage around the wall penetration to the outside of the condensate drain for the lower AC unit. He stated that this kind of problem would come under a different unit with E. Smith and if I wanted them to fix it, I would have to call that unit at an additional cost. While this may be within the protocols of the company, I was disappointed that such a problem couldn't be handled under the maintenance contract as it seems to be a maintenance problem.
Jim Constable
I called e-smith for a 2nd opinion. My original service provider said I needed a whole new system @ $12,000. The unit is 4.5 years old. e-smith thoroughly checked the system and determined it was just a bad XTV value. Nothing else wrong. I got a service agreement with them (great deal) and they will be back to do the repair. Justin explained everything thoroughly and I felt like I had a good understanding of what was wrong and how to fix it. You can trust these guys!
Larry Hicks
The service technician was very friendly and professional. Completely checked the two heating systems. Did not try and sell me on new units or additional services. I recommend E Smith for your HVAC needs.
Carol P
I have used E.SMITH for a number of years. Their techs are professional and know their job. E. SMITH stands behind their work.
I purchased a new heating/air system from them in 2011.
I purchase a contract from them every year for maintainable on my system.
Deborah Glover
HVAC stopped cooling. Call for service was made at 7:11 pm on a Saturday and repair was made by 8 15 pm. the technician was professional and efficient. The after hours call service person was friendly and efficient also.