Pro-Tech Air Conditioning & Plumbing Service, Inc

Today I decided to join the service club to give maintenance to my young 3 years old unit… Yes, 3 yrs old, Pro-Tech installed this RUN THRU by TRANE on April of 2020, unfortunately in the last 30 days I had to call 2x for something and summer in Florida are no joke. Looks like it’s going to be a long hot steamy one, I can’t take a chance to have my 75 yr old mom be without AC for one more day. One thing Pro-Tech is amazing is their customer service and professional. I appreciate they making time to come within ETA after calling. I am looking forward the 6 months maintenance check.

We have always had excellent service from Pro-Tech. We've purchased multiple air conditioning units from Pro-tech for our home, our son's home and our rental properties with excellent service 100% of the time from installation to maintenance. Additionally, due to some serious medical issues following major surgery when our AC was essential for health reasons, Pro-tech even sent out a technician to address a problem at 10 PM during a storm to correct a clogged drainage line that had shut off our AC. Our last technician, Jordan Darby, was outstanding as have been all of Pro-Tech's technicians. I've recommended Pro-Tech to friends and I'd likewise provide my strongest recommendation on Pro-Tech to anyone needing to buy or maintain an AC unit/s.

I am part of their yearly service program, and today I had my yearly visit, which should have been an easy day.

About 4 hours after the tech left, at which point told us our unit was functioning perfect, our house was a scorcher, in the high 70’s with an error light and the a/c completely off.

The zero rating was changed today by Sheryl at the call center who persisted on getting us a last minute appointment today, and the tech Roberto. He came and completely went through everything that was done the day before, and basically made sure everything was checked to figure this out. I am happy to say we now have our a/c working thanks to these 2 fixing the originals mistakes

Great company.. They take care of my elderly parents! I just spoke to my mom, she said they were here all afternoon, hector is a hard worker…. cleaning and servicing all 5 systems….. and did an excellent job!! Always prompt and willing to reschedule if she can’t be there!!

Had a new Heat Pump installed yesterday. Andrew and Omar arrived on time and went to work immediately. I had questions during the install and they never hesitated to answer them and keep me informed of the work as it progressed. They were professional and courteous. They really took the time to reassure me during the process. The final product was neat and proficient. I was very satisfied with the final outcome. Great job Pro Tech.

Jordan was very nice. He was willing to explain a few things to me, and answer some questions that i had. He found a wire that was damaged (my unit had no issues yet) and repaired it before it could cause further damage.

Juan arrived on time, was super professional, and did a great job. Very knowledgeable. He walked me through every option of repair and service. Would absolutely use them again!

Joe was extremely professional and knowledgeable!!!! He and his assistant did a great job.

Eric did an outstanding job tonight coming out so late to fix our AC unit. We truly appreciate it. Would give him 10 stars. The company is very good and reliable. Will definitely use you again and tell everyone about you. Thank you again!

Came on a Sunday afternoon and was before time they said would be here. Had a main water line leak and they was fast and friendly. Tech never complained and was great he only worried about getting our line fixed and water back on. Great tech and company.