Hopkins First Response Air Conditioning

Miguel from "First Response" did a great job. He arrived timely and did all he had to do to make sure our AC is working again properly. Not sure about the pricing, though. $464.00 to install and test a new thermostat seems a bit pricy and I hope they don't adjust prices up first before giving you a 20% discount for having a service contract with them.

When our AC went out on Saturday late afternoon we were pretty sure we would be staying at my parent's for the night. I found First Response / Hopkin's AC through my own google search and only HOPED the reviews were based in reality! Turns out First Response is everything and more that got them the great reviews in the first place!!
They scheduled us for a 7p-10p window and actually Chad (owner) called us to let us know their tech Ralph was available sooner and would be out in under an hour....(turned out to be 45 minutes!! Yes!! Really!!!)
Ralph diagnosed the issue and a couple of items we were not aware of from our original brand new AC install just a few months prior from another company. He was able to get the ac going to hold off until the full repair could happen while the parts were ordered. I was most impressed by the level of communication and responsiveness from everyone involved. We had a significant amount of work to be done and we were kept informed by Rich from beginning to end. Rich scheduled his service team (Osmon and another team member) for between 8am-10am - They showed up just before 8am!! The service guys were efficient, extremely knowledgeable - addressed the issues - And actually left it cleaner than they found it. We are beyond appreciative of the fast response - and even more appreciative that it was addressed correctly and with Truly Exceptional customer service.

This is the most professional and responsive service I have ever used in South Florida. I have only been using this company less than a year and have had 3 service calls with the last one being a way to solve a problem I have had with the a/c system ever since I moved into the home. Ralph came up with an immense solution on Friday morning (the same day I called them) and had the problem fixed by Monday morning. This company has always sent me wonderful service personnel with Ralph being right at the top of the list. Thank you Ralph and First Response for the wonderful performance your team provides.

So happy to have found this company! My air conditioning stopped working last week. *Sigh* Luckily, the company sent Ralph who was beyond outstanding. He quickly diagnosed two problems. He could fix one on the spot, but he needed to order a part for the other problem. BUT, he was able to re-wire something so my air conditioner was operational while waiting for the part. *Phew!* He was skilled, honest and excellent at his job.

Quick to answer on the phone, several other companies i tried before went to voicemail at 4pm. Came within 2 hours for an emergency leak, AC unit drain was clogged and leaking into my home. Repair tech was super friendly and professional! Stayed late until the job was done. Fair pricing.

Service was great. The guys that showed up were completely professional and efficient. Also very friendly. I had a similar issue about a year ago and whoever I used then was almost double the price and that company didn't even fix the problem correctly.

First Response not only made the immediate fix that was needed, they also reworked the piping and sensors to how they should have been installed in the first place. Basically, they did double the work as the first AC company I called last year and it was almost half the cost.

I have no doubt that my AC will be running perfectly for years to come.

Thanks guys!!! Really!

I am so appreciative of the service from First Response AC. Miguel is terrific, as he evaluated and then solved the problem I was having with my air conditioner. He Knew how to fix it and did the work so efficiently and in a timely manner! Thank you to Miguel, gracious Mia in the office, and First Response AC!! I know who to call for any AC problems! ⭐️⭐️⭐️⭐️⭐️
It’s no wonder every customer rates you 5 stars!
You all are Great!!!

The response time was amazing. The technician was very knowledgeable and explained everything to me in terms that I could understand and was very patient with me. The prices were much more reasonable than the last company I had talked with. I will be using them for all of my future air conditioning needs and will definitely recommend them to my friends and family.

I came home Thursday to a 89 household temperature. I called First response n Ralph showed up in 30 minutes. What service! Ralph figured out the problem n ordered the part for next day installation. He explained handy ways to keep our A/C running more efficiently. Very professional n personable. I highly recommend this company. Will use to maintain my perfectly running unit. Thanks again Ralph!

A wonderful experience with First Response. Mark was very helpful in getting us the AC system we needed. Ralph and Joe installed the system. They were very professional, friendly, and hard working. They covered our floors to protect them and even cleaned up after themselves. I couldn’t have asked for more. Great service!!!!