Ken Barrett Air Conditioning, Inc.

Working with Ken, was a delightful experience. I had other great HVAC companies at my home is the past, but Ken was a next level type caring and professional.
I live out of state, so I appreciate the fact that he was as detail as he was. He contacted me , explain what was going with the system and recommended a replacement.
He informed me of timeline and expectations.
My tenants informed me that his team was professional during the install
Ken was very knowledgeable and forth-coming about options etc.I would definitely use him in future if ever a need be.

Keep Up the Great work

My A/C went out on a Sunday morning. I woke up to warm house, called Ken and within 30 mins he was checking it and was able to repair it without breaking the bank.
Very reasonable prices.

Ken came over and fixed my AC when other companies told me that I needed a new unit. They were just trying to take advantage of the situation. Thank you Ken for your honesty and hard work. 💯👍👏
If you need a honest person, call Ken.

We have used Ken for the last 4 years for all of our HVAC needs. He has come out after hours in the dead of summer to fix an old beat up AC unit multiple times. He installed our new unit and we have him out every once and again for regular maintenance. He’s no nonsense and will tell you like it is so you don't have to worry about the run around or being overcharged for things you don’t really need. And he’s just a joy to chat with when it’s all said and done. We would recommend Ken to any and everyone!

Ken Barrett AC safe the day. He came to my house on a Saturday morning. He is honest and that’s the most important quality in my eyes. I was about to be ripped off by the AC company my home warranty insurance sent,Comfort Pro Tampa. I called Ken for a second opinion. He showed me exactly where the leak was. Gave me a couple of options and let my husband and I make the decision as how to move forward. The first technician quoted me $7780 for a new AC/ Heating unit and Ken’s quote was $5425. He installed the new unit on Wednesday with his awesome assistant Peter. I highly recommend him. He has years of experience so he is super knowledgeable and the most impure is HONEST!!

In an emergency, Ken sent out a technician to assess the status of my current air conditioner. Upon a very thorough examination, the technician explained to me that a new unit, both inside and out, would be necessary based on the damage sustained to my unit, the previous set-up, and the fact that I live in a condo. Dave, the technician, was extremely helpful in explaining everything to me and discussing my various options in terms of replacement.

Ken was extremely helpful in following up with me throughout the process. He even called a few days after the service was finished to check and see how everything was working. He was also extremely knowledgeable about the options that I could take in terms of replacement of units. I felt as if he and Dave were looking for what would be best for me in the long run, not the most expensive. Dave showed up on time, and worked long hours (in no air conditioning) to finish the job as quickly as possible. He and another tech. built an elevated base for my outdoor unit in addition to installing a new attic unit. I felt very comfortable with them in my house and observed them working diligently the entire time. I felt as if they spoke to me as if I was knowledgeable but also broke things down in a way that I could understand. I would recommend them to anyone that I know who needs either air conditioning repairs or a full replacement. Their professionalism and level of care for the project were exactly what I was hoping for.

Ken came to the rescue on a Friday evening and during the Hot and Humid summer. He worked until 7:30 pm inside of my sweltering attic to get my family some AC and selflessly gave up his Friday plans to ensure our comfort.

You cannot replace compassion and his expert knowledge for a large company who profits off of upselling.

This review is related to my experience with Ken as of yesterday/today. Initially he called my wife after our Home Warranty company forwarded our request for service to Ken. During the conversation with my wife, Ken was rude and repeatedly talked over my wife. He was also very wishy-washy when she asked for an approximate time that his team would be out to our house. It was Thursday around mid day and my wife and I both work full-time so it was somewhat important to know when we needed to be home to greet his team. Anyhow after getting frustrated, my wife got off the line with Ken and I told her I would call him. I had a similar experience to her, and found him to be rude and less than competent. He started the conversation by telling me that I had somehow just missed a cutoff time to schedule an appointment for the same day because it was really close to 2pm (it was actually 1:45pm) and his team just got pulled to another site. No big deal really - I didn't expect to get first priority but he only has one team that consists of 2 people and has a very hard time just scheduling that one team...again, not very competent. I told him that the following morning would be okay. So his guys show up to our house this morning and I show them our Home Warranty paperwork. They act surprised that I'm a Home Warranty customer and say they have no work order from the insurance company. Mind you, the insurance company called Ken initially to have him contact us. Again, he's a putz and doesn't remember anything, take notes, or keep files. So eventually Ken's guys leave (who were very nice by the way). About 30 minutes after they leave Ken calls me up for a screaming match and wants to know where I got his number. I told him that the home warranty company put us in contact and he automatically starts being a jerk again. When I fired back at him to let him know how incompetent he was, he suddenly developed a stutter. From what I could understand, he was calling me names and dropping f-bombs on me, which I gladly returned back. I know there are mostly positive reviews here but anybody can write a review on Google. I'm assuming these are from Ken's family (if they can deal with him) or Ken himself honestly. I would not suggest using Ken when there are a myriad of other companies to choose from who are professional, customer-focused, and exhibit much better management skills. You've been warned.

If I could give this company a negative rating that would most fitting. After calling needing someone to come look at our A/C unit at our office he informed us he needed to come back with a larger ladder. After sweating and waiting for him to return the next day, we had to call to find out what the hold up was. "We don't have a ladder long enough, call someone else" was the response. In closing literally go to anyone else, what a waste of time and what awful customer service.

AC wasn’t cooling and I made emergency call on a Saturday and Ken responded within the hour. He was professional and quickly diagnosed and repaired the issue. Definitely will be happy to use them again.