Budget Heating & Air Conditioning Inc.

Great service and support from Budget Heating & Air. Needed part under warranty came in very quickly. Thank you.

This is about warranty processing, not about the unit purchase, which was a good experience. The warranty processing is horrible. Do not even bother to request replacement parts through them. After 5.5 years my Goodman variable speed motor went down. The diagnostic is primitive, because the main board displays error code, which tells exactly where the problem is. Actually the motor was starting for several seconds and stopping. Obviously the controller was bad. But Goodman does not replace controller but the entire motor anyway. My point is that the problem is so apparent; it can be easily confirmed by phone, some pictures, or even quick diagnoses in the warehouse. But they want from you: $65 to start, then system diagnostic by certified technician, another $200 or so. It is upside down, They should be proving that it is good, not you that it is bad and paying for it.
So I went to another “certified” AC service place. The guy knew what to do, I gave him $50 for effort and in the afternoon I had brand new Goodman motor. And of course it was motor problem, it was so apparent for the AC guy from the beginning , because they are breaking left and right.
Of course they will answer that this is Goodman requirement. But if they are selling AC products to the public, and they sell big quantities, they should have someone competent to handle warranty, be able to test, at least simple cases, have tools, maybe in more complex charge for that but they do not do it for free anyway. Something is not right here.

I bought a unit from them over a year ago and saved over $2k versus local. The fan motor died last month and I was worried about the warranty service since I lived a state away. Juan sent me the part and I sent mine back to him and the whole experience was as painless as possible. I'll be doing business again with them in the future.

System works great thanks Budget.

I've bought through them a few times now and all went pretty well. Bought an outside unit recently and specifically asked Fred about the warranty and he put me on hold supposedly to go check, came back and said 10 years. I bought that unit and looking through the paperwork and it stated 5 years. 3 emails to Fred have gone unanswered which is probably the worst part, just face up to it! I also wasn't thinking and ordered a drier filter and just wish Fred had reminded me the unit came with one.

The price was lower than most and delivered as promised. A Rep for Budget contacted me to ensure my order was correct and followed through with tracking information. My experience with Budget was exemplary.

It was a pleasure doing business with Budget Heating & Air. The web site was easy to navigate and pricing was very reasonable for all the products they sell. The staff was very friendly and helpful and kept me informed throughout the process of my purchase and delivery. I would highly recommend them to friends and family.

updated: Trent called and offered to make it right.

the ac was in good condition & a good price but the contractor was terrible which budget did nothing to facilitate with the contractor they provided. Contractor charged me for things he did not do, took supplies i was charged for, insisted he be allowed to get extra parts in case they were needed despite my insistence they were not then i had to drive out to return them and was charged a restocking.

Trent was very responsive to our needs when our a/c unit died on a warm Thursday in Florida. Our new unit was installed in our office the following Monday. It works great. He did not try to oversell me. In fact, he offered a few low cost options for our new unit so that we could choose what would make sense for our budget.

We will be referring our friends and family to Budget Heating & Air!

I received my order, thanks!