Giddens Air Conditioning -License for Florida only

Great experience. They were timely and did a great job installing the exhaust for my over the range microwave.

Jodi is the absolute best she was extremely professional and very helpful. My rental property's AC unit went out and she stayed in constant communication with me to ensure that the tech scheduling went smoothly.. I will definitely continue to use them for me AC needs and will recommend to friends and family.

I was very impressed with Giddens Air Conditioning from the get-go. Andrew took the time to come out and inspect the system before providing me a competitive quote. He also shared with me modifications to the system that would make it more efficient. When it came time for the installation, Lee and Lalo really knew what they were doing! I can't imagine the process going any smoother than it did. An added bonus is that Jody, the office manager, provided me the forms necessary for two rebates from the City of Tallahassee. I couldn't have chosen a better company than Giddens and I look forward to many years of comfort from my new system.

Ben Giddens A/C did an excellent job installing our new TRANE unit. The unit stopped working a couple of months past the 1st year. I called on a Friday late afternoon and a tech was sent out the next day. The technician was honest, efficient, thorough, clean and courteous. Paco explained the problem, which, thankfully, was immediately fixed. The overflow switch had gone on because the water wasn't draining out of the pan. He took care of it and went on his way. I had to force him to accept a tip. Going with Giddens is a good decision if you're looking for great service.

I love Giddens! I called Giddens because my heater stopped working in the middle of 28 degree weather. The lady that took my call was very nice and sent the next available technician. He got here in less than an hour, took a look at the unit, told me it was a capacitor and replaced it. He was very nice, very professional and knowledgeable. I definitely recommend them and I will be calling on them again if I have any more heater/ac problems.

Based on the company's website reviews, I called Giddens on 2/25. Offered to come out the same day, as well as offered free advice on how to fix the problem. I declined the free assistance in lieu of having a HVAC professional come to my home. Scheduled for 9-10 AM on 2/26. The technician called when he was en route, as I requested. He showed up at the scheduled time and I met him at my residence. Bailey quickly assessed the problem and offered a solution and maintenance tips to prevent the problem from re occurring. He was knowledgeable, very professional, and courteous. He cleaned up his work area and was on his way. I have been terrified of having to call an air conditioner company, for fear of being taken to the cleaners. I knew what the problem was and I wanted it addressed professionally. I made the right call. I will use Giddens from now on. Thanks for being a reputable company!!!!!

AWESOME customer service! We purchased a new system, needed follow service and Giddens was there literally within 30 minutes! They followed up and got our repair done extremely quick and professionally. Wish all businesses had this same level of service. Highly recommend!

Andrew came out same day to give me a quote on a full replacement unit. He was very professional, nice and courteous and knowledgeable. He even stayed late to get me a quote the same day as well. You have a great Sales Manager with Andrew apart of your team. Thanks again for everything.

I wanted to share my recent experience with Giddens Air Conditioning Inc of Tallahassee FL.
Our 23 year old Rheem unit had been having issues for the past couple of years. Our home warranty company continued to patch and piece the system together during this period. The final straw came when the unit started blowing warm air on my daughter's sweet sixteen birthday party with about 20 guests at the house. The home warranty company offered to replace the compressor in the unit. Unfortunately they wanted to charge approximately $1200 for the refrigerant they would need to refill the unit. Upon hearing of this charge my wife suggested that we look to replace the unit. (This was a wise choice as every company that came out to give an estimate said the problem did not sound like the compressor was bad.)
I called Jody at Giddens who was very knowledgeable, helpful and offered great suggestions after listening to what we were looking for. She stated she would have Ben (the owner of Giddens) come out and give us an estimate. Of the four companies that came out, Ben was the only one that really went through our house and engineered the house to give system options and a very accurate estimate. He explained our options, the various products, energy efficiency ratings and what would take place to get the replacement done in great detail. He also offered to put a portable unit in our home until the replacement was done.
After reviewing our options we decided to go with Giddens. As Jody stated on the initial contact, they would not be the lowest price and they would not be the most expensive, however the product and the service would be top notch. The main influencing factors to go with Giddens was the time Ben spent engineering our house and explaining the products and options. Another determining factor to use Giddens was that they install Trane systems. In my research most of the opinions stated that Trane was the best product on the market.
The installation began in the morning of June 27th . Octavio, Lalo, Enrique and Andrew were extremely friendly, knowledgeable, efficient and hard working. The attic work was hot, dirty and took most of the day to replace the air handler, line set, drain lines, sealing duct joints, tying into the existing duct work and manufacturing a new return plenum. The guys divided and conquered the entire system working simultaneously on the air handler, the outdoor unit, replacing the thermostat and sealing the return joints under the house.
Ben stopped by toward the end of the job to perform a quality assurance check and to make sure that all of items that were discussed at the time of the estimate were completed. He also had the guys patch a hole in the brick from the old system with mortar to had a more professional finish.
From start to finish, all of the employees and owner were extremely professional, thorough, friendly, knowledgeable, courteous, respectful and paid great attention to detail. All of these qualities resulted in a perfect installation, which from what all of the folks that came out to give estimates, will result in a more reliable and efficient system. I cannot say enough good things about the staff at Giddens and extremely pleased with our decision to use Giddens for our system replacement.
I will highly recommend Giddens Air Conditioning to everyone that needs heating and air conditioning work and am looking forward to a Trane system that will give us many years of reliable heating and cooling.

Thanks! Great job fixing my AC on short notice on a hot day during a holiday weekend! I also appreciate the time taken to explain a few details about taking care of my system to get the most out of it without any up-selling. I highly recommend.