We have been customers of Sanibel Air and Electric for many years. During that time we strayed when we bought another home and needed some service on a newly installed unit from the previous owner. HUGE mistake. To put it simply the service was substandard. Instead of taking care of servicing my HVAC system, the "Tech" was trying to sell me the entire time.
Will not wander again. I can be sure that we are well cared for by Sanibel Air and Electric.
Fast on time emergency serivce call but not professional in the office. When I called to have her explain the invoice she communicated in a short, rude, condencending and curt manner. All I wanted was an explanation. There is no need for this rude behavior in a service business.
Sanibel Air and Electric has serviced both our A/C and Electrical needs for a few years. And during that time, I've never been disappointed in the level of service and, most importantly, the great staff supporting the company's services. Most recently, we had some problems with our A/C system, which needed some new parts, etc. The office staff worked hard to find the part and get it the technicians so we didn't suffer too long in the hot Florida weather. Especially helpful was Brandon, assisted by Nate, who worked tirelessly to get us up and running. Brandon was thorough, explained what he was doing and really went the extra yard for us. We sincerely appreciate his efforts on our behalf. A level of service we've come to expect from Sanibel Air and Electric. BPR
Sanibel Air is the best on the Island. Their technician Josh was so diligent on finding our A/C problem and solving many issues that only his ingenuity could solve. Their Maintenance Tech Scott is always friendly and knowledgeable. I want to thank the company, our unit is running better than before - I really appreciate Sanibel Air and their staff!
Sanibel Air has provided the very best service for our air conditioning system for many years here on Sanibel. The salt air is tough on units but ours have held up very well thanks to their excellent maintenance. Scott has been our technician a number of times and he is a true professional: always on time for appointments, efficient, and expert at what he does. Thank you Sanibel air!
I am a realtor and property manager on Sanibel and have lived on the island for 43 years. I have been using Sanibel Air for all of my ac needs and those of my customers and I have been very satisfied with their service. All of the techs have been very professional and my most recent experience was this week with Brandon who was helpful, courtesy, prompt, and knowledgeable. I would highly recommend Sanibel Air & Electric.
just got charged $127.95 for them to tell me I’m running the air too cold
re: Ive ran my unit at the same temp for 4 years and never had a problem. Had your company do a routine service on the unit and a couple months later I have a brown liquid dripping on my car. I called to have that checked on since your first tech had to wait for another tech to bring him a tool to complete the service call. The second tech never showed but 15 min later the job was "complete". So when I had a leak I was concerned. I was under the impression that it was a warranty call to check on the first service that was done. Your technician missed the Friday appointment and then showed up 2 hours late on Saturday. The "minor adjustment" was he leveled my already level bracket holding the handler then stuffed a cut up rag in the bracket holding the handler, which I got and cut for him. He then tried to charge me the "weekend" rate to which I had to inform him did not apply since the appointment was missed on Friday. So yes, you deserve a poor review for poor customer service. Anthony Wayne - unhappy ex-customer
We've been customers of Sanibel Air for 15 years. Todd and the gang are the best - customer focused, knowledgeable and efficient - on everything from new systems, to replacement systems to regular inspections. On the most recent visit, Josh quickly identified the cause of a leak and came up with a low-cost repair that should keep the system functioning well without breaking the bank.
James
Remarkably fast response time for service, always friendly on site, competent! Scott is excellent.
Richard Johnson
We have been customers of Sanibel Air and Electric for many years. During that time we strayed when we bought another home and needed some service on a newly installed unit from the previous owner. HUGE mistake. To put it simply the service was substandard. Instead of taking care of servicing my HVAC system, the "Tech" was trying to sell me the entire time.
Will not wander again. I can be sure that we are well cared for by Sanibel Air and Electric.
David Nichols
Fast on time emergency serivce call but not professional in the office. When I called to have her explain the invoice she communicated in a short, rude, condencending and curt manner.
All I wanted was an explanation. There is no need for this rude behavior in a service business.
Lowell Tanzer
Sanibel Air and Electric has serviced both our A/C and Electrical needs for a few years. And during that time, I've never been disappointed in the level of service and, most importantly, the great staff supporting the company's services. Most recently, we had some problems with our A/C system, which needed some new parts, etc. The office staff worked hard to find the part and get it the technicians so we didn't suffer too long in the hot Florida weather. Especially helpful was Brandon, assisted by Nate, who worked tirelessly to get us up and running. Brandon was thorough, explained what he was doing and really went the extra yard for us. We sincerely appreciate his efforts on our behalf. A level of service we've come to expect from Sanibel Air and Electric. BPR
Bill primm
The most professional electrician I have ever worked with. 5 stars.
Anita Force Marshall
Sanibel Air is the best on the Island. Their technician Josh was so diligent on finding our A/C problem and solving many issues that only his ingenuity could solve. Their Maintenance Tech Scott is always friendly and knowledgeable.
I want to thank the company, our unit is running better than before - I really appreciate Sanibel Air and their staff!
Kay Sadighi
Sanibel Air has provided the very best service for our air conditioning system for many years here on Sanibel. The salt air is tough on units but ours have held up very well thanks to their excellent maintenance. Scott has been our technician a number of times and he is a true professional: always on time for appointments, efficient, and expert at what he does. Thank you Sanibel air!
Bobbie McGlynn
I am a realtor and property manager on Sanibel and have lived on the island for 43 years. I have been using Sanibel Air for all of my ac needs and those of my customers and I have been very satisfied with their service. All of the techs have been very professional and my most recent experience was this week with Brandon who was helpful, courtesy, prompt, and knowledgeable. I would highly recommend Sanibel Air & Electric.
Dawn Conard
just got charged $127.95 for them to tell me I’m running the air too cold
re: Ive ran my unit at the same temp for 4 years and never had a problem. Had your company do a routine service on the unit and a couple months later I have a brown liquid dripping on my car. I called to have that checked on since your first tech had to wait for another tech to bring him a tool to complete the service call. The second tech never showed but 15 min later the job was "complete". So when I had a leak I was concerned. I was under the impression that it was a warranty call to check on the first service that was done. Your technician missed the Friday appointment and then showed up 2 hours late on Saturday. The "minor adjustment" was he leveled my already level bracket holding the handler then stuffed a cut up rag in the bracket holding the handler, which I got and cut for him. He then tried to charge me the "weekend" rate to which I had to inform him did not apply since the appointment was missed on Friday. So yes, you deserve a poor review for poor customer service.
Anthony Wayne - unhappy ex-customer
Bill Greggs
We've been customers of Sanibel Air for 15 years. Todd and the gang are the best - customer focused, knowledgeable and efficient - on everything from new systems, to replacement systems to regular inspections. On the most recent visit, Josh quickly identified the cause of a leak and came up with a low-cost repair that should keep the system functioning well without breaking the bank.