Westbrook Service Corporation

If you are looking to replace a heat pump be forewarned that their sales people use the oldest bait and switch sales techniques. He will quote you something by phone and email, then during the house appointment very quickly tries to switch you to a higher priced unit with a bunch of reasons why he can't meet the first quote number.

Chad did a great job of assessing the issues with my AC unit and recommending options for replacement in the future. He explained how unreasonably high my electric bill was due to the inefficiencies of my AC unit. I look forward to having Westbrook back out to do the full replacement soon.

Westbrook bailed us out when our air conditioner quit on us. The tech arrived within the window that was promised to us and was very polite and courteous. He promptly diagnosed the problem, communicated the issue to us and, with our approval, had our unit repaired and operational once again.

This was the third time that we had used Westbrook, previously for another A/C repair and a tankless water heater install. All three experiences have been great. We would highly recommend Westbrook!

I have used Westbrook repeatedly over the last 10 years for A/C, plumbing and electrical. My mother also uses Westbrook for those 3 services. We have been extremely happy with all the services, the pricing and the service people. We probably have had over 35visits over those years. I belong to their Comfort Club which services the A/C twice a year and puts us as priorities for emergencies (day or night). They never tried to say we needed a new A/C or have been anything other than helpful and they don't stretch out a visit.

Matt and Jonathan were very professional and polite. They both went above and beyond just a service call. I had to have my TXV? Valve replaced so my heat would function and it turned out to be a very complex repair. Jonathan even repaired a wall anchor for my thermostat, I will be using Westbrook from here on out.

I called Westbrook to schedule my bi-annual A/C checkup. Nothing was wrong with my A/C unit but I wanted the checkup before I went on vacation. The service rep (Clint Alexander) was very personable and knowledgeable. He explained something to me that was different than any other rep had told me in the past. I was extremely pleased with Clint.

I have been using Westbrook for my HVAC maintenance going on 7 to 8 years now. I find everyone in the company to be very helpful, professional and most of all honest. My background in engineering and management always leads to critical analysis and I find when dealing with Westbrook staff my impressions are validated every time.

I wish I could leave 0 stars. I needed a gas valve changed at my in-laws house. Their appointment last week was scheduled for 11am. They were 2 hours late and never called to give status as to what time they would be there. Then today they charged me $180 for 15 minutes of work to change a valve. The service guy was rude to my mother-in-law as well demanding she pay him before started on the work. If he would have read the service order he would have known to call me about the price in the first place. Awful. Will never contact them again for any of our properties.

I've lived in Florida for over 24 years, and I can honestly say using Westbrook was the BEST decision I ever made as it related to my plumbing and gas repairs. Their professional, honest staff exceeded my expectations as they tirelessly trouble-shooted my issues. Their impeccable follow-up, timeliness, attention to detail and most importantly, fair pricing, is why I highly recommend using them today! I would trust Westbrook for all your service needs. This customer gives Westbrook a 5-Star Rating.

Had an HVAC problem over the Labor Day weekend. Westbrook responsively dispatched Gene to our home where he immediately identified and spot welded a leaking evaporator coil, and placed a new coil on order. The service and demeanor were outstanding!! Thank you!