ProMag Energy Group A/C & Heating, Inc.

ProMag came through in a big way when I most needed it this weekend. Saturday night I noticed my AC hissing. Searching the internet lead me to realize that it’s leaking Freon gas and could be toxic. I setup a tent in the backyard and forced my family to sleep out in the intense Florida heat to be safe. First thing Sunday morning, I called multiple AC companies and ProMag was the only one I called that could get to my house almost immediately and diagnose the issue. They said that my coil was busted and needed replaced and warned me that if it wasn’t in stock the wait could be months! The next day they called the manufacturer and they happened to have one available! Not only that but they came first thing Monday morning and installed it! I was shocked that everything worked out so well and I’m extremely thankful for their quick service. They flat out crushed it!! I’ll call them next time I need AC service for sure.

ProMag installed two new units in my house a year ago. Both units are running excellent. I had them come out for one year preventive maintenance, everything is running smoothly. Jeff was super nice and personable. I would definitely recommend.

Very reliable, always there in a quick an efficient manner. Has been servicing my AC for years

ROUGH START but a SUCCESSFUL ENDING! I'm not sure what happened to the level of customer since from the dispatch team since the last time using this company [2015] but it is far lacking the communication once rec'd. I went from having a minor leak, getting the entire line replace at a cost of several thousand dollars, only to have a MAJOR a/c problem. Worst of all, no follow-up from the company, and no after hours service on Friday.

@Office Personnel - there will always be angry customers but its how you handle it that makes you shine as a star. For instance, instead of me calling you numerous times call me with an update on your technicians ETA. FYI - There's apps that does it for you instantly.

@Technicians - the 4 STARS is because of the technicians and Tara. Empathy goes along way when dealing with a frustrated customer. These guys [both teams, Tido and Robert / Juan and Raul] but their humps in correcting the problem with eagerness and a smile. I'm very appreciative of them.

@JD - your field techs are working hard at making your company look good. If would be nice if your office personnel upgrade their communication skills or tweak their effectiveness with being proactive. I GUARANTEE you will see more business with more positive reviews - ijs!

Best HVAC contractor in Florida. Faisal provided best customer service. I would recommend to use this company for any Air Conditioning needs.

Fred did a great job again for us happy to use this guys highly recommend them and Fred

Fred was professional and did a great job servicing my AC. Would recommend

Jeff did our service today and everything went great. We’ve been using Promag for 15 years.

Best customer service. Professional work. I would recommend any one who needs HVAC / AC installation service. Faisal recommended this company. Thank you.

A+ Simply fantastic! Needed a new A/C unit for our 1926 home and they new exactly how to install for the best cooling in an older home. Professional, on time and the team became "friends" in the few hours they were here. Highly recommended!