Lennox Stores (Parts Plus)

Do not use these people they're complete idiots!

I am a unhealthy senior waiting for a inside unit on a 2016 air conditioner. I brought lennox because its a great company. its 90 in my house and i am physically melting waiting for answers and rinaldi

Hunter is an awesome manager he did the right thing we had a defective acetylene tank that would not open one of the associates I won’t call any names refuse to do the right thing for the customer she wanted us to drive 40 minutes to another Lennox location to exchange a $20 part that was defective which they had in stock at the location in Orlando. However Hunter stepped up to the plate and delivered we were able to get to our service call on time and Took care of the customer thank you Hunter.

Erin was fantastic! She went above and beyond helping me locate a replacement part and even put it on hold for me while I navigated the warranty process. Great customer service!

Chris, David and the team are the best to work with. Very serviceable and knowledgeable. Their wait time on the phone could be improved with extra hands especially in the summer

If your'e a truck driver delivering here be very careful to meet your appointment. They have the smallest windows for delivery in the industry. They only accept deliveries for 2 hours each day. If you miss your appointment, it could be a week before they will receive your load.

Crist and david are great. They are prepared to give you the right part on time. Great team on this office. Ac home llc

If you’re there while the warehouse workers are “in a meeting” be prepared to wait. I sat at the counter, costing my customer, $80 an hour for over 30 minutes. Apparently they “showroom” employees aren’t allowed to pull stock from the “RDC’s warehouse stock”. Time is money and they wasted both of mine.

Excellent customer service. Always greeted with a smile. Fast reliable and friendly.

I came here to buy some parts for an emwergency repair and they only sell to contractors. Nothing on their website indicated that this is only for contractors. If you are not a licensed contractor do not come here.