Called after hours for service 2 times and both times they no showed called after the hour guarantee and they said I wasn’t even on the schedule they had put an urgent message into the “technician” that was at 9:40 and it’s not 12 am they told me AGAIN I would get a call in an hour it’s not 12 AM. Again NOTHING! This is the most unprofessional place their is… DO NOT RECOMMEND THIS COMPANY YO ANYONE!!!
Don't recommend. Scheduled for service call for 4pm tech showed up at 3:38 and left because I wasn't there I had scheduled pto at work to leave early to be at my home by 4. Reason for him leaving was because he couldnt wait for the appointment that was 4 very unprofessional!
I called them out because they would close to my house. Arrived prompt and friendly. Check the condenser and told me I had a leak. I ask where, told in the evaporator. He was 100% sure even without open the case and seeing the actual unit. The quote was $2200 to replace the coil and he recommend replacing the condenser too due to it age(7 years old). The replacement for both was $4500(includes the Freon, parts, labor and 2 years maintenance service). Too expensive...I had someone else (Ryals Brothers Inc) come by to take a second look. Both coil was fine, leaks was found at the service port. The total repair with refill was less $400, while Mr. Kool-Man was going to charge $400 just to refill without repair. The 2 stars is for the prompt response.
VERY POOR SERVICE! My Wife and I had hired Mr Kool Man in December of 2014 and we had a whole new air conditioning unit put in with all new duct work. We paid $7,000 and ever since have had nothing but problems. We have been so un happy that I had filed a complaint with the BBB. The county inspectors have been out twice with a list of things that were done wrong. Everytime that Mr.Kool Man comes out, nothing gets done, infact it gets worse. The back bedroom vent stopped working, we have black mold growing on the box in the garage because the piping is wrong, so when the air is on all you smell is mold and you can get sick from that. Twice now the system has shut down and doesn't work! Nothing has been fixed, sometimes the guys don't even show up when the office said they would be here. We don't recommend them to anyone. I'm sitting in my home with the ac unit not working and it is 80 degrees in the house! This is ridiculous!
AC outside unit was not working and I called Mr. Kool Man since they installed the unit three years back. They come out on a Saturday morning and found the run capacitor defective. It took about 15 minutes and the repair charge was $254.00. I researched the cost of the capacitor and found it at approximately $25.00. I feel this charge is excessive. I give the one star because they did come when they said the would come.
No Integrity, dishonest. On a hot September day my My AC just quit working. It was after hours and I was desperate. I called Mr. Kool Man. OMG! BIG mistake! Told me the thermostat was shot, a motor needed to be replaced, it was full of mold, I wouldn't be able to get the Freon for this old unit (15yr) next year, it wasn't worth fixing and I should replace it: quoted $63-68K for a new unit. WOW! I thought I would check around. I got three estimates for a new unit the next day – the last one was Ryals Brothers. The owner came and was the ONLY one of the 3 who actually checked my unit to see what was wrong. Found the electrical problem, called his workers to bring the part and fixed the problem within 90 minutes. The motor was not broken, it was not full of mold (had less than the average), freon is still available (just more expensive), and I don't need a new unit as there is still years of use left in this one. When it is time to get a new unit, this is the company I will use. Ryals Brothers is a small company with integrity and heart. What a godsend!
We are so thankful for this company. They came out today and fixed our ac. They are very honest great people. I can thank you enough for what yoy did today. Godbless you and you staff and family. We will absolutely use your service in the future!!!
Mr. Kool Man came out and replaced our AC unit and ductwork, and also replaced and relocated our hot water heater. I am very impressed by Melvin's dedication to his customers' satisfaction, and his personal interest in making sure we are happy with the work his company has done for us.
The guys at Mr Kool Man are really great. I had issues with my A/C leaking into my home. I called because they are located by Imperial Lakes where I live. They came out right away, fixed the problem and were very good on their pricing.
I use Mr. Kool-Man inc. at two properties in Wesley Chapel , and Tampa FL. And the heating and air conditioning service that I receive every time is "on point". Anytime I need HVAC service or repairs Mr. Kool is always friendly with my tenants and at a good price. I have had others I know use this Heating and A/C contractor and love the service as well.
Miranda Sherman
Called after hours for service 2 times and both times they no showed called after the hour guarantee and they said I wasn’t even on the schedule they had put an urgent message into the “technician” that was at 9:40 and it’s not 12 am they told me AGAIN I would get a call in an hour it’s not 12 AM. Again NOTHING! This is the most unprofessional place their is… DO NOT RECOMMEND THIS COMPANY YO ANYONE!!!
Kat Marlow
Don't recommend. Scheduled for service call for 4pm tech showed up at 3:38 and left because I wasn't there I had scheduled pto at work to leave early to be at my home by 4. Reason for him leaving was because he couldnt wait for the appointment that was 4 very unprofessional!
Duoc Dang
I called them out because they would close to my house. Arrived prompt and friendly. Check the condenser and told me I had a leak. I ask where, told in the evaporator. He was 100% sure even without open the case and seeing the actual unit. The quote was $2200 to replace the coil and he recommend replacing the condenser too due to it age(7 years old). The replacement for both was $4500(includes the Freon, parts, labor and 2 years maintenance service). Too expensive...I had someone else (Ryals Brothers Inc) come by to take a second look. Both coil was fine, leaks was found at the service port.
The total repair with refill was less $400, while Mr. Kool-Man was going to charge $400 just to refill without repair. The 2 stars is for the prompt response.
Michael Elkins
VERY POOR SERVICE! My Wife and I had hired Mr Kool Man in December of 2014 and we had a whole new air conditioning unit put in with all new duct work. We paid $7,000 and ever since have had nothing but problems. We have been so un happy that I had filed a complaint with the BBB. The county inspectors have been out twice with a list of things that were done wrong. Everytime that Mr.Kool Man comes out, nothing gets done, infact it gets worse. The back bedroom vent stopped working, we have black mold growing on the box in the garage because the piping is wrong, so when the air is on all you smell is mold and you can get sick from that. Twice now the system has shut down and doesn't work! Nothing has been fixed, sometimes the guys don't even show up when the office said they would be here. We don't recommend them to anyone. I'm sitting in my home with the ac unit not working and it is 80 degrees in the house! This is ridiculous!
James Garrett
AC outside unit was not working and I called Mr. Kool Man since they installed the unit three years back. They come out on a Saturday morning and found the run capacitor defective. It took about 15 minutes and the repair charge was $254.00. I researched the cost of the capacitor and found it at approximately $25.00. I feel this charge is excessive. I give the one star because they did come when they said the would come.
Kimberly Sue
No Integrity, dishonest. On a hot September day my My AC just quit working. It was after hours and I was desperate. I called Mr. Kool Man. OMG! BIG mistake! Told me the thermostat was shot, a motor needed to be replaced, it was full of mold, I wouldn't be able to get the Freon for this old unit (15yr) next year, it wasn't worth fixing and I should replace it: quoted $63-68K for a new unit. WOW! I thought I would check around.
I got three estimates for a new unit the next day – the last one was Ryals Brothers. The owner came and was the ONLY one of the 3 who actually checked my unit to see what was wrong. Found the electrical problem, called his workers to bring the part and fixed the problem within 90 minutes. The motor was not broken, it was not full of mold (had less than the average), freon is still available (just more expensive), and I don't need a new unit as there is still years of use left in this one. When it is time to get a new unit, this is the company I will use. Ryals Brothers is a small company with integrity and heart. What a godsend!
Sharon Kaaa
We are so thankful for this company. They came out today and fixed our ac. They are very honest great people. I can thank you enough for what yoy did today. Godbless you and you staff and family. We will absolutely use your service in the future!!!
Katelyn Spangler
Mr. Kool Man came out and replaced our AC unit and ductwork, and also replaced and relocated our hot water heater. I am very impressed by Melvin's dedication to his customers' satisfaction, and his personal interest in making sure we are happy with the work his company has done for us.
Dana Hollister
The guys at Mr Kool Man are really great. I had issues with my A/C leaking into my home. I called because they are located by Imperial Lakes where I live. They came out right away, fixed the problem and were very good on their pricing.
gina allen
I use Mr. Kool-Man inc. at two properties in Wesley Chapel , and Tampa FL. And the heating and air conditioning service that I receive every time is "on point". Anytime I need HVAC service or repairs Mr. Kool is always friendly with my tenants and at a good price. I have had others I know use this Heating and A/C contractor and love the service as well.