Direct Air Conditioning

Andrew & Carlos were awesome. They were on time , profesional , and answered all my questions. I definetly would recommend these two. They work great together.

So far the work done has been excellent and professional. Availability of Spanish speaking and clear concise explanation of what the work being done is for!

I called for an estimate and they sent Eli who is one of the most knowledgeable people I’ve had the privilege of meeting. He explained everything to my satisfaction

Ernesto Hernandez was friendly, patient, listened to everything I had to say, and knowledgeable.

The work Mr Duany performed on my home A/C system was exceptional. He made sure both units were optimally working. Thank you Direct Air.

My AC was installed in February 2022 and of of today I cannot get any information about the permit application or final inspection. I was in contact with Andre in the permitting department and the last time i spoke to him was in March and since that time i am calling and sending email but no response from him or anyone in the company.

On December 01, 2022, I contacted Direct Air to check on a water leak my air conditioning unit had. When Mr. Alex Paula arrived at my home, he performed a brief inspection of the unit and determined the coils in the unit were dirty. Mr. Paula proceeded to give me several different quotes which are as follows $5,000 (for cleaning the blower, the coil, and the duct cleaning), $7,000 (to replace the coil, cleaning the blower and ducts), and the third quote was for $9,000 (for a new a/c unit and to clean the ducts). When inquiring about the quotes given, Mr. Paula stated that high cost of the services was because the blower needed to be removed and cleaned by hand, the coils must be removed, and welded back into the unit. He also suggested the U/V system was needed in order to prevent mold from developing. On the same day it was suggested that I apply for the $12,000 ten-year loan provided by the company’s sponsor.
On December 02, 2022, the new a/c unit was installed by what seem to be a contractor.
On December 06, 2022, Mr. Luis Vilalta and his assistant came to my home and advised me that I in fact did not have mold – but rather old dirt stains on the ducts and a lot of people change their units thinking they have mold and when in reality the units are just dirty. At this moment I knew that Mr. Paula had taken advantage of my situation and embellished the services needed in my home. Mr. Vilalta proceeded to also tell me that since the unit is brand new it was not necessary for me to have the blower or coils cleaned. When I questioned the charges applied to the ten-year loan, Mr. Vilalta stated that the prices were set and though many of the services I paid for were not performed nor were they needed that there was nothing he nor the company could do to rectify charges.

Luis and his assistant were incredible and very through. They went above and beyond to help us with our AC system. Very impressed with everything they did

Great customer service and attention to detail. Andy and Luis where great. They where very helpful and informative and explained everything related with the job. Cannot recommend them enough!

Andrew was the best technician we have ever had. He was very thorough and completed the service with a smile. I recommend Andrew from Direct Air anytime. The only complaint we have is that we have a service plan 3 times a year but the company never calls to schedule, we have to remember or else it doesn’t happen. Wish they would come up with a system to contact us like other companies do when you have a service contract.