Debon Air Mechanical Inc

Debon Air both installed and has been maintaining my HVAC system, a mix of central and ductless units. They have been a pleasure to do business with, prompt responses & resolutions to any issues I have. Shannon was indispensable in helping me design my system and Ian has been going above and beyond to make sure I quite literally stay cool. Keep up the great work!

Installed a SEER 21 Ruud HVAC in May 2021. System problem in May 2023. Responded to trouble call in less than 24 hrs. Id'ed problem, fan motor, and all is good. Thanks much to David Toll, Eddie Gomez and Ellen Guilford.

Had a contract with Debonair for quarterly maintenance of our A/C. They came on Tuesday and found a possible leak in the system of our condo. Advised us to shut off a/c and they would return to fix. They never called or responded and when I called on Friday morning after returning from a trip they had no record of any report from their guy. By this time it was 90 degrees in our apartment. They told us they could not do until Monday unless I wanted to pay double for overtime, even though the delay was their fault. They were condescending and rude and unapologetic. I terminated our contact and hired a different company who did the repair on Friday afternoon. Cost of $1093.00 because had to pay them OT. Would never recommend this business.

Debonair Mechanical was a pleasure to deal with. They were very prompt on when they said they would be here. I reached out to the company and an hour later a mechanic was dispatched and on his way. Danny was great! He diagnosed our problem and was overly thorough on making sure that they problem was fixed properly and working to its full potential. Weather you are a home owner, small business, or corporation i highly highly recommend this company for all of you a/c and hvac system needs!

In the beginning it was a little dicey. The first technician to review our units was hours late and stayed approximately 20 minutes. And I was charged the regular rate. When the quote for cleaning arrived I signed it, and immediately set up service for cleaning. I got the nicest, most professional, person that I dealt with through this company. Kevin! He was so kind to walk me through exactly how dirty the units were and approximately the time to work. Unfortunately, due to miscommunication of the first technician, the smaller more easy unit was completed first. And the second unit was found to be far more dirty and in a hard-to-reach spot. So this would require a second appointment. Of course both Kevin and I were completely taken by surprise. Now, this company Leader, Alvin, could’ve very well stuck me with a larger bill due to the first technicians oversight but, he decided to honor our contract. So for this reason and Kevin’s excellent customer service, I would recommend them to anyone. Just so happens the neighbor across the hall asked me for their phone number today. And asked me the quality of service.

Well , its probably because they are "Union Employees" , Truck 1501 , not a care in the World - weaving in and out of his lane - imagine my surprise , TEXTING & DRIVING! I remember when Charlie had a company that was actually did good work. Now , in this labor market , its clear he has to settle for what's available on the bench.

My biggest regret as a condo board member is doing business with Debonair Mechanical. They do not stand behind their product and services. We purchased 2 Trane rooftop chillers for $130,000 5 years ago. Within 2 months , they began to fail. Apparently due to bad sensors. 5 years later, the problem continues with never an offer of a lasting resolution by Debonair or Trane. Well, they did jerry-rig to bypass sensors but that didn’t work either. Before we signed the contract, I asked if the chillers were coated to protect from salt corrosion. The salesman answered yes. They were not. Pyke goes the extra mile and does this. Why not Debonair in this climate ? Their interest is in selling the product. End of story. They knew these chillers were bad early on. I find it hard to believe that a company who distributes supposedly high quality Trane systems, can’t make a case for their defective products. They obviously don’t care to. They got their $130g. Should have done business with Pyke.

I would highly recommend this company to anyone in need of ac assistance. As a first time homeowner having to call on an AC issue, these guys were fair, honest and walked me through what’s needed for future maintenance. Someone came out same day, after I had to call as a second opinion as the first company that came out told me all hope was lost and I needed a new unit, Debon Air saved the day and found it was just a minor issue that they were able to fix right away. I was super impressed and will for sure call them again when I do need a new AC unit. Thank you so much you guys are great!

Came home to a house not cool. Called a few friends who recommended Debonair. I see their trucks all over town so figured I would call. It was after hours but Left a message. I was called back and an appointment was made for the morning. James was my tech and called to let me know he was on the way.

He arrived on time wearing a mask. We spoke about the issues and what I had done. He jumped right in and found my problem.

I was worried this would be very expensive. I was blown away that James was done in an hour. House was cooling down and my kids were happy!! James found the electrical issue and fixed it. He also added some Freon as my system wasn’t full. He even checked my coils and drain line to make sure everything was going to be ok when he left.

Totally happy with the professional service we got from Debonair. Highly recommend this company.

I had some problems with my water-sourced central A/C system, and was referred to Debon Air Mechanical by a good friend who has the same type of A/C system. I called on 7/9, verified they could do an acid bath treatment, and was transferred to Janet in scheduling/service. She explained the fee structure and said she'd call me back when an appointment had been set up. She didn't call back, so I called near the end of the day and learned I was on the schedule for Friday 7/10. Chris, the technician, called me when he arrived and again after he had diagnosed the system. He recommended a capacitor for the fan be replaced (I authorized him to move forward), and also recommended an acid bath treatment for the coil. His statement took me by surprise, because that is what I asked for when I called on 7/9. Janet didn't write up the ticket correctly, so the work wasn't done. Chris said he'd discuss everything with his supervisor, John (the service manager), generate a quote for the work and have it to me by the end of the day - he also said he'd text me a copy of the bill and of the quote; neither of which happened. I called at least twice a day on Monday and Tuesday looking for the quote, but nobody returned any of my calls. After I called again on Wednesday, Janet returned my call and said I'd be hearing from John later that day. However, John did not call as promised. I called again on Thursday the 16th and was finally able to speak to John at 12:29PM - who told me he had the quote in front of him. He could not explain why he did not return any of my previous calls or sent the quote I had been repeatedly asking about. An hour after we hung up John finally sent me a quote for the acid bath treatment. I immediately thanked him for the quote via email, and asked for two additional quotes - one to replace the coil and one to replace the entire air handler. As of today, July 21, John has not responded to either of my two emails regarding the additional quotes. Based on John's total lack of response and my growing frustration, I contacted one of their competitors. They got me scheduled immediately, diagnosed the problem differently, and were able to fix things properly. Debon Air could have kept my business with a few simple phone calls and a few quotes, but that didn't happen.