Southern Home Services

Just all around a bad overpriced company. They only care about making money for their investment groups. Pricing themselves out the market

We would like to thank Ben and the worker he sent out Damian for the excellent service and understanding to rectify an issue that arose on Sunday from a previous worker. They did such a great job we cannot thank them enough and are considering reaching back out to get a new AC unit from them. Thank you once again!!! Truly remarkable customer service.

USHAC- United States Heating & Air Conditioning, is a Southern HVAC Contractor

12/22/20 - Chris S, salesperson from USHAC comes to give us a quote for replacement of 3 AC systems and a hot water heater. Chris insisted we should hire USHAC because of their quality of service and so we agreed on a price (which was a LARGE sum of money) and for work to begin the next day.

12/23/20 - Employees installed incorrect air filters, incorrect thermostat, and a 3 ton unit where a 2 ton unit was supposed to be installed. When we noticed the major error about the completely incorrect unit being installed the employees said it was a free upgrade, and then began asking each other if the wrong unit was installed. After they left, we looked around and noticed several other errors with the install, including sloppy workmanship, issues with things not being to code, and in addition they left windows and gates open in our home.

Their customer satisfaction guarantee states: “If Customer is not satisfied at any time during the twelve (12) months following the date the services are completed by Company, Company will promptly address and perform to Customer’s satisfaction those issues regarding work performed by Company, or refund the service fee actually paid by Customer or remove the installed equipment and issue a refund of the purchase amount.”

Upon determining that the service provided did not meet our expectations, especially for such a large purchase, we called Chris that night and requested that the equipment be removed and that we would be looking for a different company to work with.

USHAC representative Chris (salesperson) was uninterested in accountability for the multitude of issues and instead called it a miscommunication, blaming a Spanish speaking employee for installing the wrong unit. There were between 6-8 employees at our home for about 13 hours, it was not the fault of one singular employee, and it seems discriminatory to use the Spanish speaking installer as a scapegoat.

All we have asked was that they fulfill their own contract and service agreement, and remove the equipment so that we could move on. The manager at the office, Ben, told us they would either charge us $1,700 to remove the equipment (even though most of it was incorrectly installed) or they would do it for free if we signed a non-disclosure agreement.

An attorney advised us not to sign a NDA, as it seemed shady, potentially violates federal antitrust laws, and that the company is obligated to remove the equipment based on their own terms and conditions. Attorney also advised us to contact Todd Ulrich with Channel 9, and file a complaint with the Florida Attorney General, neither of which we have done, in hopes that the company would do the right thing. We asked USHAC to demonstrate some integrity and honor their contract; however, over the last THREE WEEKS we have repeatedly contacted USHAC, and when Ben actually decides to answer his phone (he is not available 90% of the time that we call), we were told they were checking with their attorneys and corporate office, instead of just doing the right thing.

1/14/21 - At this point we have been requesting for over 3 weeks for them to remove their equipment, but they have refused. As of today we were told that their GM’s preferred method of resolution would be to leave the equipment and place a lien on our home.

How many honest people have been taken advantage of, or coerced into silence via a NDA?

Great Company ! Always do the right thing for employees and customers

I have the pleasure of working here, and I must say the staff and managers are amazing - they really look after the satisfaction of their customers and the quality of their services. Very happy to be with such a great team of people.

I have left several voice mails and I have sent many emails to the HR representative Victoria Eaves and its 2 weeks later and I have not heard back. So I will continue to to blog until then.