Performance Air Conditioning, Electrical & Plumbing

This company is great. I had a difficult full AC and Heat unit installation in a small constricted space with out of code plumbing and electrical wiring. The installers, Anthony and Alton kept at it even when faced with numerous code obstacles. Justin made the plumbing right and Lester rewired the air handler to code. Rebecca followed up after the install was completed to make sure I was happy. Throughout the process the communication was good. How many companies still do this? I highly recommend Performance AC.

Fantastic company. The techs are all very pleasant and professional. Marvin is an absolute pleasure to work with, he explained things well, he definitely left my space cleaner than they found it.
Kris is also a fantastic employee. Kris came to our home on a Saturday and worked for 4 hours to get our AC back online for us. Our house was 90 upstairs, but Kris didn’t give up, and I really appreciate that.

Warren did a great job on the AC system tune up.
He was very professional and explained everything that was going on with the system.

Very happy with the professionalism and quality of Performance. I highly recommend them. Normally, it could take weeks to get an AC company appointment, but Performance was ready to book whenever I needed someone. You can't go wrong with Performance.

Installation of an new HVAC system. Everything exceeded expectations from Jonathan to our installers Terin and Joshua. Highly recommend!

Called Paradise Air that was acquired by this large company. Never knew this as I would not have used them. Their service tech said they should have told me that when I called. They came out promptly to look at the AC unit. Problem was with the aux 5 KW heat strip that seemed to stop working. The reversing valve was working as air was warm when heat demand was set. Gentleman started by removing the thermostat to bypass it to see if that was the issue. Not sure why but he shorted out the transformer in the process and had to replace it. Then he indicated that there was a problem with the Thermostat and suggested replacing it. Never had an issue with it but he apparently wanted to charge $525 for a Honeywell T4 non WiFi thermostat. Based on his rediculous quote, I decided to replace my thermostat in my other home yesterday with a New Honeywell T4 WiFi at my home. It took me a whopping 10 minutes and the new unit cost $99 on Amazon. Who comes up with their pricing? Needless to say he made my heat stop working as he disconnected it at the air handler after he shorted out the transformer when he hard wired it. I called on Monday explained the situation as I paid for a service where in fact they caused more damage to my AC that was now left totally inoperable in heat mode. Never heard back from a manager and called again today and left the same detail. Based on decades of having my ac in 3 of my houses changed and serviced over the years, this was by far my worst experience. They only have a call center to speak to you and no email or other communication. Based on this experience and the lack of follow-up on their end, I would not recommend this company.
The plot thickens. I called another AC company in and they found;
1. These performance air service tech cut and capped the condenser wire
2. They did not check one of the relays and we did not need a $900
Part the relay was only $35 part.
One has to ask, did the Performance Air tech do this intentionally or was he that poor of a technician?

Terry, please call when you can to resolve all of the issues at my fathers house. Ben said you guys are quitting before the job is complete and trying to close out the permits before the jobs have been fully inspected.

UPDATE: Ben the manager called me yesterday to advise that the owner Terry didnt like the fact that we left a 1 star review for their poor service thus far so they would be quitting our project before completion. We contracted well over a month ago. We have been lied to, NoCallNoShowed several times... they tried to bait and switch on a few different things. They had to re-install everything but the HVAC several times due to their Mickey Mouse like craftsmanship. They also dug a trench to run electrical wires and then left the trench open for days while it rained and started to wash away the ground under the pillars for the house and now the house is unlevel and one of the doors are no longer opening properly. Three weeks ago the owner Terry and his Mgr's Norm and Ben were supposed to meet me at my fathers property to see what was taking so long, they called me before 7am that Monday to tell me that Terry had a family emergency and NONE of them would be coming out. This is while my dad is without power, water, or plumbing. He is having to eat out everyday, use the restroom at the closest gas station, and sleep without any heating or cooling. He is 68 years old and this is an atrocious gesture and lack of caring on Performance's I suppose his family emergency is more important than mine??? In the end, my family and I entrusted Performance AC with our plumbing, electrical, and HVAC needs and they dropped the ball in every possible aspect. I DO NOT RECOMMEND USING THIS COMPANY FOR ANYTHING OTHER THAN GETTING PRICE QUOTES!!!

UPDATE... 2/18/2020 HVAC and Hot water heater were wired wrong but somehow passed an inspection. The hot water heater also leaked. We had to have another company wire the well and we are learning that most of the plumbing is wrong and will not pass and inspection. It’s hard to find a company to help since Performance left us with open permits. BAD NEWS ALL AROUND!!

I called Performance (on a Friday) for plumbing work needed at my rental unit. I honestly did not expect service until at least the following Monday or Tuesday. Performance came out on a Sunday and took care of the issue. I was pleasantly surprised to find out that this is standard practice for them. The tech's Brian and Zach were awesome. Very professional and clear about what the problems were and the suggested solutions. I was very pleased and would use them again.

Had a poor experience with the Sales Tech. But, customer relations followed up with us promptly and ensured they would follow up and apologized. Thank you

Terin and Joshua the installation crew were informative , polite and efficient
Mark Lawrence, the sales person, likewise was informative, professional and very accessible.