Ryals Brothers Inc. Air Conditioning & Heating

I had a very serious problem and what made it worse is that I didn't know how serious it was.
I bought a one year old house about four years ago with a gas furnace. I've only used it once a couple of years ago but with the recent cold spell I needed it. But it would not run long and produced raw gas fumes. Not many people around here will work on gas furnaces but I had used Ryals Brothers a couple times before so Ken, the owner, came out. Even though they don't normally work on gas furnaces.
With some serious trouble shooting they determined the furnace had never been converted from natural gas to propane, which is the fuel used in this neighborhood.
Ken did some research at home that night to learn more about it. Then he ordered a conversion kit and came back with a small crew. It took about 2-1/2 hours but they were able to change the parts and adjust the pressures, which made a huge improvement. But not perfect and he wasn't satisfied until it worked properly.
They cleaned a lot of the soot out of the combustion chamber and fan using his shop vacuum and my air compressor. There was so much soot it completely clogged the filter in his shop vac.
After it was cleaned it worked fine. Good clear blue flame that goes into the combustion chamber as it should. It was almost 7:00pm when he left. He wasn't going to leave till he made it right, or at least did everything he possibly could.
You don't across that kind of work ethic in the trades anymore. His professionalism was outstanding. His determination to make it right and to put in the extra effort went well beyond normal standards.
I was truly impressed with his attitude and determination to get the job done and done right. I could not of asked for a better person to take on this challenge. He was professional, calm, and undeterred. His crew worked with him and was all-in to solve the problem and get the job done.
I cannot recommend Ryals Brothers enough. The only HVAC company in this area I would ever consider using. I've needed them several times and they have always done a good job in a timely fashion. But this case was special and I couldn't have asked for more.

I am Bill, writing under my grand daughter's post name. Our AC has been messed up for over a month. We had a couple of companies come out from recommendations by others. We had terrible experiences including not actually fixing the problem, Ken, from Ryals Bros came out today and diagnosed the real problem very quickly. He fixed several problems stemming form the installation 4 years ago.
Ken was very customer friendly ad was only interested in diagnosing and fixing the real cause of the problem. We are very satisfied, will have him back if work is needed, and recommend them anyone needing quality AC work.

I called them at 8:10 and they came at 9:00 am. Extremely professional and courteous. Took time to explain the repair needed and when it was done. Very reasonable price. Put them in my contacts for future use which hopefully isn’t for a long time but when the time comes will be calling them.

The Ryals Brothers team came out and replaced a 16-year old unit for me. They rebuilt the box that my old air-handler sat on as the home builder only used plywood and had no 2x4's to support the 150+ pound unit (they tore the top off, added 2x4s and re-insulated the box). The guys went the extra mile by going out to Lowe's to purchase trim to fill all of the gaps and make the install look fantastic! They put tarps down in my garage and where they worked on the return in the house and cleaned everything up afterwards. If you're looking for the best quality at a reasonable price, look no further!

This company is awesome. Kevin and Jim went above and beyond to fix my AC . I had another company quoted me $2,500 to fix my air and clean it. Then tried to sale me a new one. NOT!!! I was recommended Ryals Brothers. They fixed it for $225.00 and will come back to clean for $89.00 THANK YOU guys for being honest. Your my AC company for life.

Late on posting this.....FANTASTIC service! Great response time and fair pricing! These guys definitely know what they are doing, and will do it right the first time. Very friendly office staff willing to go above and beyond.

Long story short, another local A/C company came out to diagnose an issue we were having (house wasn't cooling) and they added freon. They came back 4 weeks later, since the house wasn't cooling again (they didn't address the issue correctly the first time), and tried to tell me it needed more freon. The guy then got an attitude with me, since I refused to pay for more freon, and told me the cooling line was leaking while cutting the tape putting a leak detector on the line. They told me the next morning it would be $800 to fix! Called Ryals Bros from a referral (neighbor who was getting a new install done over the weekend) and Ken came out that afternoon and told me exactly what was going on; the valve that releases freon into the unit wasn't functioning properly and needed to be replaced. He also turned the blower fan up to a speed 3 (was on a 2) because there wasn't enough air flow (something the other company didn't look for or recommend).

HANDS DOWN best experience for A/C!!!!! Honest, dependable, reliable, fair-priced service. I will never use any one else in this area. AWESOME job Ryals Bros and Ken!

Bo

Hello I needed to reach out to Mr. Ken and his team. Kids N Motion childcare located in Mulberry was without air and they were very helpful in providing excellent service. I called on April 2nd and receive service the same day. I really appreciate the help and his honesty. Ken was very thorough and inspected the AC unit. I was ready to replace the unit and he fixed the problem and told me what I needed to do. We are at a comfortable temp to work and come up with a resolution for this unit to be repaired or replaced. It is very nice knowing all information doesn't come at a high price.
Thank you so much for your expertise.

This company is AMAZING! Professional services to the max, customer service impeccable, and trustworthy to the hilt! Thank you, Ken, and your team of guys! I am so blessed to have gotten you for this job! Thank you, Stuart's Plumbing, for the referral!!!!

Ken took one look at my AC unit and immediately recognized the issue. He performed a meticulous repair and even gave me a written 5 year!! guarantee because he was absolutely sure that he correctly identified and permanently remedied the problem. He worked quickly and efficiently, even fixed a couple of unrelated things , that may have caused trouble down the road. His charges were very reasonable and he took the time to patiently explain every step of his repair. If you're looking for an honest and extremely knowledgeable AC guy, Ken is your man, I highly recommend Ryals Brothers Inc.

My daughters a/c pump was icing over when it was in the heat mode. She has a home warranty through American Home Shield and the local Lakeland repair company they assigned was going to replace a TXV valve and replace 8 lbs of Freon (even tho my husband was aware the entire system only requires 5.8lbs!) instead of evacuating/capturing and reusing the Freon. This total cost was going to be $675 out of pocket in addition to what the home warranty company was paying. My husband did not agree with Total Air’s diagnosis of the issue so he bypassed the warranty company and called Ryals Bros. They responded within a couple of hours during a very busy/cold spell. Turns out the problem was resolved with $143 electronic sensing control board and $120 service call for a total of $263. Also Ryals told us if they had had to evacuated the Freon for any reason they would have captured and reused it so as not to cause additional out of pocket expense and rack up a bill. Can’t help but believe if we had gone with the first repair company not only would she have been out a lot more money but the problem would not have been fixed and she would have had additional repair expenses. Thank you Ryals Bros for your prompt, professional and quality care today. Nice to know there are still professional honest local businesses to deal with!