Ryals Brothers Inc. Air Conditioning & Heating

Best customer service we have received in a long time, starting with the receptionist Chrissie who had someone out to our house in less than an hour. The repair man had the problem fixed in less than a half hour and the charge was minimal compared to recent AC repairs in the past. We plan on using Ryals Brothers for any future problems with any AC issues. This is the way all businesses should be run. Thank you Ryals Brothers for the great service and great price.

Skip & Nancy Frye

This company is out to truly help people. They didn't take advantage of and feed me untrue information for more money and helped me. They returned to my house a couple days later because I actually ended up having a problem and they were able to help me again and educate me further about my system and it feels like the system is blowing colder, stronger air. I feel like I can trust this company.

This is the second time I've used Ryals Brothers on two different homes. The second was because of the superb installation and service on the first. This install was just as painless and perfect as the first. Ken and his crew did exactly what they said and at a very competitive price. The thermostat was even upgraded at no additional cost to me because Ken thought it was a better, more trouble free unit. I never would of known the difference, but Ken would have known.

The system was designed to serve my house and Ken was very specific in his advice of what was needed and what was not needed. It looks perfect! They even corrected some pre-existing issues that were not necessary for the install because the issues did no meet their standards.

I was also impressed by the quality of the crew. All members of the team had a competent and neat appearance, were polite, and went right to work. The entire operation went smoothly with Brian supervising. They were done in one day and I'm in business.

Because they are so much in demand I had to wait for the install, but I was willing to wait for the service and quality I received. Ryals Brothers kept my old system limping along at no additional cost until it could be replace.

As far as I'm concerned they are the "go to" air conditioning company in Lakeland.

Very reasonable price, very responsive and the tech Alan knew EXACTLY what to do with the heating unit. He showed how to operate it, what he did and if we had any questions. The staff followed up and BAM, all was taken care of in less then 2 hours. Oh and I asked for them to come any time after 11am and they called at 11:08am; perfect!

We called 10 minutes till close for a service call. We didn’t expect anyone to be able to come out until at least the next day. Our house was over 90 degrees. My wife, 13 month old, and I were miserable. I tried everything, cleaned the lines, checked the drip pan, checked float switch, checked the breakers. My wife called and the service support was able to get ahold of someone and they were at the house within the hour. Ken and I didn’t get the other gentleman’s name were fast, friendly, and professional. They diagnosed the issue in literally seconds, I had a bad connection on one leg of the breaker. I would highly recommend this company!! Thanks again we are going to sleep comfortably tonight!

I would highly recommend Ryals Brothers to anyone who has an A/C need - they are courteous, on time and do what they say they are going to do - I had them come out for an issue and they found black mold within the duct work no one else had found - no telling how long it was there - it was truly thru the whole house in the duct work - their guys are kind and considerate and they did exactly what they promised in the time frame promised - they cleaned up daily when they left which is very important to me - they were kind to me and tolerated my 6 dogs without complaining once - the owner Ken was here and actually did a lot of the work and planned out the job very meticulously. I am impressed with their all around service.

I was told by another company that my unit needed to be replaced and I called Ryals Brothers to get a second quote on replacement. When Ken, the owner arrived he immediately started looking at the system to see why it needed to be replaced. After troubleshooting he showed me that the return was blocked by a bad filter and removed it. The unit instantly began to run properly. It appears my existing unit still has some time left and Ryals saved me from a total replacement that I don’t need.

We called Ryals Brothers Air Conditioning in Lakeland, Florida, to request a proposal for a whole-house dehumidifier. My wife and I, both retired, arrived at this decision as our HVAC system was not keeping our brand-new home at an optimum temperature of 76° while also failing to maintain a humidity level of around 50%. Although the unit is still under the standard 2-year warrantee for parts and labor, the electrical subcontractor hired by the builder to install the system, after several service calls, could not get it to keep those two parameters specified above. Our HVAC system made by Carrier was able to give us dehumidification, but it could only do so by dropping the temperature to freezing levels. Although most people in Florida do not seem to mind the low temperatures in their home, for us it is insufferably cold and and a tremendous waste of energy.

On the day of the appointment, Ken Elliott, one of the owners, after listening very attentively to our plight, took out his tools and looked inside the furnace at what appeared to be a circuit board. After asking for permission, he pulled a few pins out, and re-plugged them on nearby ports. He then proceeded to reprogram our thermostats. Wait a couple of days, he said, and see how it feels inside the house. Then he paused and said, in fact, you may not need the dehumidifier after all. In any event, he continued to take notes of what needed to be done in order to have the whole-house dehumidifier properly installed in accordance with Florida code. This included running a dedicated electrical line from the garage to the attic up above the second floor. It also included running dedicated pvc pipes for the condensate drip from the dehumidifier unit in the attic to the ground on the outside of the house. In my mind I was sure this project was realistically going to cost us several thousand dollars.

After a pleasant chat with my wife about family history, Ken promised he would prepare a proposal, which he would send the very next day. The odd thing is that the estimate never came the next day, nor during the rest of the week, although in our hearts we were very happy about it. We remembered what he had said about not needing the dehumidifier, but we were very skeptical then. The truth is now, we are confidently sure we do not need a dehumidifier. After Ken's reconfiguration, the system is now able to keep us comfortably at a steady temperature of 76° and humidity between 48 and 50 percent without costing us a penny. All this was accomplished by Ken's clever programming skills, and above all, his 100 percent commitment to honesty.

A week later, I called Ken's office to express our gratitude for what he has done for us. He was out in the field, but the very next day he called us first thing in the morning. We told him that finding an honest man was hard these days, and that meeting and getting to know an honest businessman was perhaps even harder. We let Ken Elliott know that he is both. Thank you Ken Elliott and Ryals Brothers for your good work done with exceptional know-how, and above all, done honestly. May God bless your kind spirit, Ken Elliott!

Today I had to have my air conditioner worked on. Ryals Bros. Inc. are the very best. They have been servicing our air handler for over 30 years. They are through, professional and reasonable. When you call, ask for Ken and Jimmy. They are the very best. Located in Lakeland, FL. They have a website on Google. Wonderful company.

We had such a wonderful experience with Ryals Brothers. Everything needed to be replaced including duct work. They went above and beyond by removing old units and messes left by inferior AC companies. They were extremely knowledgeable, professional and the quality of their work was exceptional!