Payne Air Conditioning & Heating

Payne has been our contractor of choice for all of our Air Conditioning needs for close to 10 years. They are always knowledgeable, professional, on time and they stand behind their work and products. I highly recommend them for ongoing service, repair and installation of new equipment.

Loved the service I received from Payne. They were professional and reliable. Sheila Cox did a great job of keeping us updated. Thanks again for a job well done!

I called Payne Saturday evening, Derek arrives ready to work. He had our ac cooling in no time, this is the first time calling Payne and will definitely recommend them in the future also I would definitely recommend Derek. I appreciated how Derek explained the problem and took the time to show me where on the ac the problems were.

After long thought and consideration, we felt it best to leave a review of our brief experience with Payne. Monday morning we were referred by our manufacturer to Payne to do a repair on our unit. My husband spoke to a lady named Shelly who was very short with him. She told him she could not give him a time a technician would be out to visit but would call when he was on his way which was understandable. Six hours later I called and spoke to Shelly (again) to confirm someone was still planning on coming out when she very rudely told me an appointment had never been made for my address and never got a phone call from my husband but would set up an appointment for a technician to come by later that night. Unfortunately for Payne, in the time it took for them to call me back (two and a half hours later) and let me know a technician was on his way, I had already called Apex for an appointment and had a technician by to fix my unit. And it was done with a good attitude and a smile on their face. Payne lost a loyal customer but hopefully they will be able to use this information to implement some proper training in their staff.

I would highly recommend Payne Air Conditioning to my friends and family. They are very professional and courteous. Their service techs are friendly and take the time to explain any problem that they find and how they are going to fix it. I recently called on a Saturday night because my unit wasn't cooling my house like it normally does and they sent a service tech out first thing on a Sunday morning. I am very pleased with Payne and plan to use them for all of my air conditioning needs.

Jeff G. just came to repair our broken air conditioner. He quickly diagnosed the problem and had it fixed immediately, all before he was even supposed to be here for his scheduled time. He was very courteous and responsive to our needs and used the words, “the customer is always right” during his appointment with us. He has been to our house before and always provides the same top notch service!

Our air conditioner was soo old. We got a quote from Payne back in January that they honored in August when we finally had it replaced. We were very pleased with their service and their prices. The techs who did the installation - Zach and Eric - were on time, quick and efficient. Many props to them.

We were having issues with our ac and Payne was recommended to us. Greg came out and was able to help figure out what was happening right away. He has been very professional and knowledgeable.

Thanks Payne, Greg did an Amazing job. He worked hard and spoke very of highly of his company.We are your customers for life. Thank you too Adam. We love you company.😁

Many thanks for the prompt and excellent service. Raymond is REALLY GOOD. My experience with Payne goes back 18 years when they replaced the entire ductwork in our home due to mold. Here at Presbyterian Homes they are prompt, expert and courteous. Thank you!!