Star Air Conditioning & Heating LLC

Yliana in Star's AC and Heating office is pleasant, efficient and excellent at scheduling semi annual appointments for maintenance on our unit. Their technicians are professional and knowledgeable. They do an outstanding job cleaning, inspecting, replacing filters, and keeping our system up and running 100%. We have been a loyal customer for many years because of their service and treatment of their customers.

I called this company October 2nd, spoke to Yliana
who was rude then called back and spoke to Nancy who talked me into their Gold plan which sounded good and scheduled an appointment they arrived late with no text no phone call.
A police officer followed their van in my neighborhood and served one of the technicians papers. Not a good look for Star A/c, had lots of neighbors looking.
Nancy said they were there checking licenses, Unfortunately the technicians Only performed 3 of 21 services offered on it.
I just retired from owning my own towing company after 26 years and had a great relationship with the sheriff's department, police department and code enforcement so making a phone call was real easy I knew a lot of those guys by name turns out they don't do that, another lie.
I asked Nancy for my money back, she transferred me to Larry the owner who only knew how to scream and swear and tried to be little me trying to prevoke me into an argument because he did not like this review I had written. I told him the truth hurts doesn't it. Nancy insisted I write one even knowing it wasn't gonna be favorable. I remained cool calm and collective.
This company gets an F

buyer beware.

Had my AC unit maintained today with their Gold Club membership and the tech Daniel did a fantastic job. Very polite and informative and made sure all my questions were answered. Called to let me know he was on his way within a good amount of time. Not like some that say they will call you before coming but end up calling you when they are rolling up to your driveway or even worse just show up without a heads up.
I highly recommend Star AC.

This company installed and have serviced our unit for 5 years and we are very pleased with their commitment to excellence. Daniel, the Technician was very kind and professional and did an excellent repair. The owner Larry is more interested in customer service than in making a profit . Thanks for your outstanding service!

My AC unit quit on me on Labor Day and most AC companies were not open on a holiday . Star company was open and a live person named Larry answered the phone! He sent a wonderful tech, Michael in two hours. He was able to order a part and install it the next day. I stayed at a hotel overnight. I came home and found my house nice and cool again. Michael was very patience with me and answered all my questions. I am glad they have 24/7 service and holidays. Thank you Larry and Michael.

The employees at this place think that being extremely ill mannered and discourteous is the way to treat paying customers I think not.
I am retired and would never speak or treat good hardworking people in this way
I hope people read this comment and this company change its ways.
Terrible terrible

To bad I had to give 1 star as they are undeserving even of that.

Star Air Conditioning is absolutely the best. Years ago, they took care of some AC issues in my first home. Although; I moved, I kept their information. Just Recently our AC was blowing hot air. We contacted them on a Sunday afternoon and our call was answered and forwarded to a tech. The tech called within 30 minutes, advising he would be at our home in 45 minutes. He showed up on time and resolved the issue the same day. Star Air will continue to be my family’s go to company for AC repair and maintenance. I recommend them. They are professional, transparent, and thorough.

Everyone's worse nightmare is when your AC has issues over the weekend. Called Star Air on a Sunday mid afternoon and a live person answer the phone. Scheduled an appointment with Larry who came over after his call across town. Accessed the issue and fixed the problem in record time. Compassionate approach and reliable service. Thank you for the super STAR service! 110% recommend.

My ac decided to stop running today. I called to schedule a quote and I was extremely happy that they were able to set me up with an immediate appointment . The technician arrived promptly. My ac tech was Michael and resolved the issue with the unit. I was very satisfied with the service I recieved and how fast they resolved the issue and I especially appreciate the warranty they provide on their work.I would highly recommend this company to anyone.

I was having issues with my system not cooling and was tired of Airflow's little concern to my dilemma so i called Star after seeing they have a 4.8 star rating. I never take the time to write a review but I have to say after calling Star I was very pleased, at first skeptical, although my issues were a bit difficult to diagnose they did not give up until they had it up and running even better than when it was brand new, even calling back to check up on its performance and to make sure I was comfortable. Now its been almost a year and through our grueling hot summer my ac is working like a champ! I will always call Dan at Star if i ever have any issues from now on.