Polar Express Air Conditioning & Heating

August 2022 , It's super hot and humid here in Florida, this summer, with the temperatures reaching the upper 90's every day , our house a/c broke down and we were very lucky to call Polar Express A/C , they send a tech not even 24 hours after our call , he was very professional ,friendly and knowledgeable , troubleshoot the problem and fixed it fast . They are very affordable and reliable . I'll definitely recommend them. Only 5 stars because google does not have a 10 rating . Thanks again Polar Express.

I cannot speak highly enough of this company! My A/C unit stopped working in the middle of summer, it got very hot very quickly in the house. I called multiple companies in the area, all of which quoted me 2-4 days to send a technician out and felt very commercialized. I called Polar Express A/C & Heating and they came same day to fix my unit. Jason was my technician; he was on time, professional and honest. He fixed my unit in less than 10 minutes, I couldn't believe it I was so relieved. I have given this companies information to all my family and friends in the central Florida area, and I HIGHLY recommend them to anyone having A/C and heating issues. Stay cool!

The team at Polar Express AC have continually provided exceptional customer service at every turn. Pandemic/supply chain issues/ general maintenance they consistently provide top-notch service.

Derick was our tech and was a real personable pro who had no problem explaining what he was doing and showing what the problems were. Just overall a really nice guy and didn’t cost an arm and a leg. Would highly recommend

Derick Kimmell was the gentleman that fixed all of my problems! he found issues i didn’t even know my AC unit had and immediately got to it and fixed everything! super nice guy, super honest and helpful and very informative! thank you so much Derick for your work man! i appreciate it!!

Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!

Our AC unit was just not getting down to the temperature it normally would. I called an Not Mentioned company and they came out to look at it the next day. The tech messed around the inside air handler and managed to blow out the fan motor. He had to go get a replacement part and come back later the same day. He then went to the outside unit and determined the unit was low on cooling fluid. He says he put a pound of refrigerant in the system. He felt sure that would solve the problem. It did not. I then called Polar Air and Derick came out. Derick also started on the inside unit and took readings with his equipment. Derick then went outside and took measurements of different things and determined the capacitor that was supposed to be operating at 45 mfd was only 16 mfd. Derick was surprised it was even running at all. Derick replaced the capacitor that was on site with him. The measurements then showed that Derick needed to drain the overfilled coolant that had been placed in the unit previously by the not so adept prior technician. Derick is both adept and a professional. Thank you. We are Blessed.

I was extremely pleased with every aspect of both visits. Mo was a consummate professional who was personable, highly knowledgeable, and communicated with me using laymen’s terms. I am new to the Kissimmee area and a part time resident looking for a company that I can trust from my primary home in Atlanta. I read the online reviews for Polar Express and was impressed with what I read and I am glad I did. I highly recommend Polar Express and, in particular, Mohammed, for HVAC needs. They have my full trust. Howard Fields

Derrick was friendly, helpful, knowledgeable and quick. He was able to resolve my issue right away!! Thank you!

Derrick gave me a hand with fixing some equipment. Extremely knowledgeable and even helped show me how to clean the unit properly. Polar Express is my go-to AC service provider for anything HVAC related