Air to Air Inc

While the staff are nice it doesn’t excuse that I’ve been trying to get my ac fixed for 11 months now. They have come 5 times, and still have not resolved the issue and keep putting it off with temporary fixes, and then no plan to come back to actually fix it which requires me to call again, and again, and again, and again…
Also there is no set time they will come it can be anytime between 8-5 with no heads up until they are otw.

Cale was very prompt with a quote. They were out the next day. The AC tech Chris was courteous and professional and did a nice clean job on the installation. He walked me through setting up the WIFI thermostats and made sure everything was up and running before he left.

Was charged 230 for a fix that required 5 dollar part and 10 min to replace. I am not even sure that the part was broken in the first place since I tested it and found it to be in working order. Yes, I am talking about the float switch. I could literally hear it triggering the AC even after it broke. Something else must have broken instead. This is the third time they are coming within 15 months, so either the unit they installed is extremely unreliable, which is a Lennox, or they did not install it properly in the first place. I am 100% it is the latter as we have the same exact unit upstairs working perfectly fine from the same installation date. Please advise me what in the world I should do. Same exact units installed at the same exact time, but one keeps breaking while the other one is totally fine.

Air to Air did a great job prioritizing and fixing my HVAC when the air conditioning stopped working. The office representative did great quickly getting my request to the technician, Jerry. He contacted me quickly to say he was on his way. After checking a few items on my HVAC, he knew exactly what was needed. Jerry had the necessary replacement part on his truck, and my air conditioning was running again in just a few minutes. He not only replaced what was needed, but he also took time to identify and fix the root cause so the issue wouldn’t happen again. This type of professional and work ethic earns my respect and praise. Thanks Jerry!

My home had a 27 yr old system it was failing. I called around and got quotes from 6 different ac companies; only to find that air to air was the most reasonable price and they could come out the quickest. So I scheduled for a Friday they called an hour before arriving. They removed the old system and replaced it with a new system. They did everything in the same day. I had to have some new duct pieces and some new vents installed. THE company was very professional. They cleaned up before leaving. I highly recommend Air to Air.

Paul charged $260 to drain the lines. It was not an urgent call nor a holiday just a regular appointment. Offered a subscription type service that we turned down. 4 weeks later (today) looks like I have a new issue my AC flooded our spandrel. Will not be calling them for this one. I will update if the new technician finds anything out of the ordinary.

AC went out Thursday night. Called Air to Air Friday morning at 7 am, a very friendly and professional woman answered the phone and git us set up for the same day. Paul arrived at 3:00 and fixed the issue in a matter of minutes. Our home was one that he worked on in the build stages so he had that familiarity which was helpful. Very professional operation, we’re grateful to be able to count on Air to Air!

Tech tried to sell me a new $4200 evaporator coil telling me it was too old to clean instead of diagnosing the real problem. Paid $80 service fee and $180 to vacuum out the lines

Didn’t bother helping me understand the problem I called them out for.

Will never be calling them again. Absolute waste of my time and money

Our A/C went out. Griffin came out, did not find a leak, said the condenser was bad, option to replace for $2k but risk spending more if there is a leak so suggested the option to replace the system for $6k
Air to Air came out, found an OBVIOUS leak within about a minute, replaced the Air Handler and fixed the leak for $2k. Air to Air saved us $4k!

DO NOT USE THEM!! We are an active duty military family in the Jacksonville area. They do not support military families and or vets stay far away and support another company that supports our troops/sailors!!!!