The AC Outlet

They used to have a good customer service, Not any more.
Ms. Justin and Mr. Jonathan provide a very poor customer service, we request to speak to their supervisor but they refused, They leave us waiting on the phone and then hang up.

HARSH RETURN POLICY.
Purchased Gas Furnace on credit card $879.
Cancelled this order on the day it was picked up by FED.EX at AC outlet FL warehouse...never left FL
I was charged full shipping costs to Connecticut and return + 10% restocking fee.
We are out a total of $483.35
SHAMEFUL

Very nice people I bought my AC from them good Prices are great

After refuse to ship the item they propose to cancel my order without to inform me that they charge a 5% fee for any canceled order no mater who's fault is it.Please stay away from those crocks.Illegal practices here.

They did not have the simple solution for just a longer size standard hose needed.
but they were interested and kind as far as customer service was concerned.

Middle of summer... just need a new contactor..."Sorry we're not selling parts right now"...zero stars!!

Fast and friendly service. Chasity was very informative

Incredible service, great personal attention even during a pandemic, these guys delivered.

The AC Outlet is Great. Fast delivery, great products. Super happy!

Horrible company