Comfort Zone Air Conditioning,Inc.

If you're in need of a new A/C unit or require maintenance on an existing one, look no further! I called and spoke with Chris, the owner, and within thirty minutes he had someone on their way! Very dependable company with competitive pricing. Thanks Comfort Zone, you've saved our behinds from this summer heat once again!!

Excellent service. Highly recommended

I could not speak more highly of Comfort Zone Air Conditioning. I did not believe that such great customer service still existed! Chris and the office personal were highly professional, providing updates on my service call and a follow up phone call upon completion. Fair, honest and reliable!

HORRIBLE COMPANY!!!!! What a terrible experience all around. It started when I tried to contact them about my A/C unit that is under warranty. First, they tried to tell me I was not in their system and they couldn't locate my warranty. It's as simple as entering a serial number on the Rheem website, which I had to do myself. Then they tried to tell me that the warranty could not be transferred since the previous home owner was the one to purchase the unit. I proved that to be a lie also. The owner, Chris, came to the house to diagnose the problem after I had already told him what the problem was. (I had a friend who is an expert in A/C take a look at it). Of course, Chris had the same diagnosis I already provided him with. They were going to try to charge me $109 just to look at it. Once I got them to admit the part would be covered by the warranty Chris then tried to rob me by charging a ridiculous amount to install a simple motor. The whole thing was a terrible experience and I don't wish it upon anyone. It is good to know that there are honest people out there and I was able to get the part replaced under warranty and installed at HALF the price Chris tried to get out of me. I can't stress enough how horribly this company treated me. Please stay away and find somebody with a little integrity.

Comfort Zone's response time was on point. They responded within a half hour of me leaving a message. They offered to have someone come within two hours. When they came and looked at my AC they were able to locate the issue of the heater. At first it looked as if the heater coil was burned out. When he looked again he saw the wires were not connected properly which was causing the heater to not heat up. They are a very honest company and fixed the problem immediately. They could of easily said I had to replace the coils and I would of have not clue. If you want an honest, professional and efficient company use them. I would definitely use them again.

Chris was amazing! Very polite and informative about everything he was doing and what he recommended. This is the 3rd property I’ve used ComfortZone and would absolutely recommend them.

Great service overall and quick to respond. Travis G provided a great explanation of my air issue and got the job done quick. I'm feeling very cool now!

In June 2017 our AC went out and we ended up calling a place called comfort zone air conditioning. The original estimator came out and told us that he believed it could be repaired, and he affected some kind of repair that got it going again.

The boss came out the next day to check on the work that was done and told us the reason why the repair wouldn’t last and said we needed a new AC and also told us that he had fired the guy who had been there the day before. Why he offered that information seemed really bizarre at the time, but we let it go.

Next they scheduled the install, said it would only take one day and at the end of that one day his team had installed it sideways and it clearly was not going to work.

They rescheduled the install again and this time it took three days. It was a nightmare.

Finally the AC is in and we put this behind us. Fast forward to late January 2018 and we are freezing, go to turn on the heat… And there is none!

Call back COMFORT ZONE and are told “ it was too much trouble & too hot to run the line for the heat option, through the attic so we just didn’t. It will cost you another $250 in a service call to have heat.”

Another service call later and we have heat.

We decides to put it as a bad experience behind us and obviously never call them again.

Unfortunately for the next two years we undertake project after project for tens of thousands of dollars in an attempt to get our house cool. We install $20,000 worth of high impact windows, we hermetically sealed every crevice and door in the house, we install 9” of R18 insulation in the ceiling, both roll out and blown.

We still cannot get the AC to run properly and in the summertime if we set the thermostat to 76°, the AC cannot get it below 78° or 79° and that’s if it runs all day. On top of which the humidity averages 59 to 62%.

At our wits end this month, June 2020 we decided to call two different (long established) air-conditioning companies to come out and fully research every aspect of our house to find out what is going on, because even according to F P L we have done everything and then some on their checklist.

The results came back yesterday with a consensus. When COMFORT ZONE AC installed a unit that was one ton larger than our previous unit, they failed to tell us that the ductwork throughout the house would not be able to handle the increased pressure from the larger unit.

As a result, for the last three years the ductwork has been leaking massively, creating negative pressure throughout the house, and because of negative pressure the humidity was literally being sucked in from even microscopic places throughout the house and the roof! Resulting in our power bill soaring and humidity keeping it uncomfortable 24/7.

After the second report came back, I gave a courtesy call to Chris, the owner at COMFORT ZONE to see what he had to say… And of course he completely ignored the phone call.

Stay away from this company! They are not reputable and they are not professional.

Air conditioning in South Florida is a huge expense. Finding a company that has a minimum of a 15 to 20 year history, zero complaints with the Better Business Bureau and hundreds (!) of positive reviews is in your best financial interest.

It’s now going to cost us close to $4000 to replace all the ductwork. Had this been included into the original installation, the cost would’ve been greatly reduced as part of a larger project and we would not have had 3 years trying to correct their mistake at our expense. BUYER BEWARE!!

In response to YOUR response: 6/11/20. I have Janelle's message on my voicemail returning my call to you. I texted you (I kept both texts sent successfully to you asking you to respond) and you chose to ignore all 3 attempts. I can publish the reports by both AC companies which highlight that the install was done incorrectly, the unit was too large for the duct work and the plenum was shortened to creating even more problems. In short, you were and still are in the wrong. Again BUYER BEWARE!

A/c system was not blowing cold air and Chris went above and beyond to fix it.

I called on a Saturday morning, after my a/c died, and to my delight, had someone out a few hours later. When Chris, the owner showed up, I never received a business card or written estimate. After he determined the part needed, he tried to call Carrier as it was still under warranty. They were closed. He told me he would check other a/c units at the warehouse to see if a spare part could be used temporarily. Unfortunately none were available but a kind gesture anyways. I was told on Monday the part would be picked up from Carrier and installed, and the labor charge would be $250. Monday morning I called to confirm this was happening, but the person who answered said that would not be happening and the first available day would be Thursday. Needless to say I was pretty ticked off. I relayed what I was told by the owner, and she told me she'd get back to me. She called back to say someone would be coming out that day and the charge would be $300. I had to 'renegotiate' to get the rate originally promised. This annoyed me.

The technician came a few hours later and replaced the part in under an hour.
Overall, happy with work done. Just feel the experience was a bit unprofessional. Also, never received a final invoice... hope I dont run into an issue with a labor warranty.