Advanced Air Care Heating and Cooling

Fantastic response to an after-hours call. Came right out when our a/c quit cooling. Our service guy, Chris, was prompt, pleasant and explained everything in detail. Very professional and will be using again when need arises.Really like using a local company that takes care of even new customers! :)

My A/C was freezing up and not able to cool the house. I called early on a Monday morning, after suffering all day Sunday. I was very thankful to learn I could get a same day morning appointment. Chris (the person that scheduled me for service) and Spencer (the technician) were very nice and communicated everything thoroughly. I will definitely call them for any of my future A/C needs.

Great experience. They called in advance and were able to show up early. Professional, cordial, and highly efficient! Price point was solid, too. Advanced Air Care will be my choice for the future. Thanks!

Being fairly new to the area, we were not sure who to call when our air conditioner stopped working. Based on the reviews we read, we chose Advanced Air of Crawfordville. We could not have made a better choice! The technician arrived that afternoon. We did need a new unit. The owner, Taylor, came over the next day to get the process started. Taylor was very professional, courteous, and informative. He helped us choose the prefect unit and it was installed in a matter of days. Thank you to Taylor, Chris, and your entire staff for turning a bad situation into a great experience! We will most definitely recommend you to everyone!

Very professional service. Chris and James were quick to diagnose and fix our issue. Highly recommended them!

AC went out last night after a storm. A friend recommended this company. Called them about 1:30pm within 10 minutes Chris their on call service man was at our house. Found out the problem. Made the repairs and we are happy with.their service. We are definitely going to use this company for any issues we have in the future. Thanks again for helping out one Sunday afternoon.

We originally called for a second quote (air conditioners are expensive). Kris came out, we had our quote within hours, not days like the first company. He listened to my husband,made suggestion, and we ended up getting a bigger unit, a better quality, and a lower cost. My husband even trusted Kris enounce to let the crew do the entire installation while we were out of town.

I've spoken to a couple of people who used to work in the industry. As soon as I mentioned Advanced Air their faces lit up . They all agreed this is the best company around. And no, they used to work for the other guys- not Advanced Air.

The first weekend in December 2016 proved to be the coldest days so far that year. That’s when my H/AC decided it needed to quit. I contacted one company and was told that the compressor was gone and I would need to buy a new unit, they provided a reasonable price. My son told me I needed to request a second quote and he contacted Advanced Air for me. The tech came to look into the situation and thought perhaps they could do something to get me through the weekend. When he finished with his analysis of the equipment he told me it was completely gone. That’s when I learned I could have been operating on emergency heat all weekend. Their quote was less than the first quote I received.
I have been very pleased not only with the unit that was installed but also with the customer service that came with it, before, during and after the sale. I appreciate both Kris and Taylor checking up on me to make sure that everything was working and there were no problems. I am very pleased with the level of service provided by Advanced Air Care Heating and Cooling. Jacki Lawhon

Advanced Air Care Heating and Cooling was professional and fixed my air conditioning issue the day I called them. Kris and his team arrived at my home on time and repaired the problem quickly. I will call them the next time I need repairs. I highly recommend this Company!

The problem early August our A/C stops working. It is only 31/2 years old under warranty.: The technician who came to my home told us we needed to replace the evaporator coil. Fortunately I would not have to pay for the parts, only the labor. Unfortunately the part could take 3-5 days to come in. The technician explained to us that he could get the system working by changing the freon. He explained that the freon will last until the part came in. I was told the cast to charge the system would be $480. I asked if that would come of the final bill when the repairs were completed after the coil came in. He explained that even after the coil is replaced they will have to change the system and I will be charged at that time. He said if he changed the system that day we would be able to use the system until the parts arrive. He changed the system we paid the $480. The freon didn't make it through the night. The system stopped blowing cold about 4 hours after he charged it. When I spoke to the shop Manager the next day I was simply given a estimate of $950 + a reduced fee of $350 to fill the system up with freon. Needless to say I was upset, I called a different company, they came out and confirmed the coil was the problem. They told me the technician could have run pressure checks to see if the system was leaking slowly or rapidly. Any knowledgeable technician would not have recommended charging the bad coil. The freon simply was going to rapidly leak. This company ordered, replaced, and changed my system for only $745. I have a warrantee on the parts and labor. I visited the office to request a refund or even a partial refund of the almost $500 I wasted on freon going in and out of my system. I relied completely on the technician giving me advice on his own knowledge and expertise. I am not an HVAC expert by any stretch. My decision to charge the system was made solely on the reassurance the expert technician had given me. The office Manager denied my request and refused to help in any way. Ultimately the price obviously was double what I was charged from the second company I called and the technician was inept or the company simply is getting over on uniformed consumers like myself.
If you use this company get a second opinion, and Good Luck.
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It looks bad when you have to say the problem was my fault and how a timely phone call could have solved it. I was in contact with your office the morning after your technician left to let you know about the situation. I had spoken to someone at your office numerous times. If you were not associated with your company and you were to read my original post and your response what would you truly believe? Would you truly believe that your company was concerned about my situation or that your company was just trying to deflect a problem and find an obscure reason for the issue to be the consumers fault? If you paid $500 to repair anything and with in an few hours the problem came back I would believe you would have called the repair company correct?
I certainly called and spoke to you many times. Again if you're a consumer be careful with this company and get a second opinion I'm sure you'll find a better price and better quality service.
Good Luck.

It looks as if they removed the reply thay posted.
Get a second opinion prior to paying this company.