Advanced Air Care Heating and Cooling

My husband and I are beyond thankful for Advanced Air Care Heating and Cool. The after hours team was so responsive when our heat went out on our rental. Because of them our renter was so pleased and comfortable and continued their stay for the week. Thank you guys so much! You have clients for life.

At first I was impressed with the quick response and turn around time. The service tech that showed up to repair our A/C was awful. He barely communicated his findings and what he was doing. I was spoken to like I was stupid after telling both the person on the phone and the tech that I just changed the filter recently and that I knew it wasn't the problem. Finally after going in an out of my house several times the resolution was needing more freon. Fair enough, I paid the high fee for diagnostic and freon recharge. In asking the tech if this would be included in the maintenance plan in the future he said no. Then proceeded to tell my my unit is in great condition and he didn't see any other issues. Fast forward two weeks later and I was back where I started. Same problem. I called the number listed on the website and google, this time it was a Saturday and I got no answer or voicemail, so the 24/7 on call is a lie. Sunday rolled around and no response so I sent an online inquiry for an appointment. Monday morning I called again, the gentleman who answered said he would speak to the tech that came out and call me back. No response for a few hours when originally he stated he would call me back and get me on the schedule for Monday afternoon. Still no call I decided to call back and he informed me I would be added to the schedule for Tuesday and it was expected I pay another diagnostic fee. I explained I did not agree that I should have too since it was only two weeks since we added freon and he said he would speak to his manager. Radio silence since then. No call back, no show on Tuesday of last week. No follow up after the hurricane. Very unprofessional and would not recommend at all. Still having a problem and now that I have power again I will be calling another company.

Update as of 10/25/18
Since my review was placed I have had contact with Chris, Taylor as well as Brandon (service). All three have been extremely helpful in trying to help and identify the problem which seems to be intermittent at this time. I’m very happy they were willing to continue to work with me to try and fix the issue. Waiting for it to happen again during business hours so they can come back out while it’s happening.

Final update:
My problem has been fixed. I do not recall the exact date as life happens and I have been busy. However, I called when the problem occurred and within the hour Brandon was back out here and able to diagnose the problem. The next day once the part was ordered and received we had resolution to our issue. Thank you to the team who worked with us to help and get this resolved. I now highly recommend Advanced Air Care.

I had the team at Advanced Air Care come to my home to service my geothermal unit. After having other companies come and not know what they were doing, I was pleasantly surprised with the knowledge and expertise of these guys. I would highly recommend them to anyone. I will be using them in the future for all my A/C needs.

Being a new homeowner, I was reluctant about any company coming in to fix my HVAC. I called Advanced Air Care due to their website and how professional they seemed, and they did not disappoint. Chris called me and set up an appointment and got his people out to my house the next morning. A fix was done and I paid. However, I then saw the problem come back, so I called Chris again and sure enough they came out the same day. Even though they couldn't find anything wrong, they did an extra cleaning and told me to monitor. They came out a couple of days after and confirmed that the problem was solved the first time and that the water leaking was a remnant of the fix and would go away. Sure enough it did. I was very happy with how willing they were about coming out to fix my issue and they accountability that they took towards it. They also only charged me for the first visit. I would highly recommend due to their professionalism and knowledge.

We were recommended by a friend of ours to contact Advanced Air Care because we were having problems with our air conditioner/heat and didn't know who to call. Our system is pretty old and we thought there was a good chance it would need major repairs or even replacement after researching the issue on the Internet. However, after contacting Kris at the office he reassured us that the issue could be a simple fix and that a thorough diagnostic would be needed before making any assumptions. They scheduled the diagnostic that afternoon and to our surprise were able to repair it the same day! Relieved! According to Brandon our system will eventually need to be replaced but at least we now have time to plan for it! We highly recommend the team at Advanced Air Care!

Thanks so much,

The Adams Family

I needed my air fixed fast. it is way too hot to not have air conditioning. I tried another company first, big mistake. Something told me to look in the yellow pages and Advanced Air Care caught my eye. They answered promptly and help was at my door in less than 5 hours. I assumed it would be in the later part of the day. But we were back cooling off before 3:30 pm. And this was on a Monday!!! They have my business and yes I recommend them to anyone needing air repairs. Thanks Chris. :)

We have used Advanced Air for General Maintenance as well as repairs. We have had nothing but positive experiences with this company, everything from taking after hour calls to showing up the very next day to have our AC running. One of my favorite things about this company is not only are they extremely professional but they don't price gauge and rip you off. We have had 2 repairs completed that were covered under warranty, I was not even aware that we had a warranty still in place on the unit, these went out of their way to look that up and complete all the paperwork for the warranty repairs. We will not be using any other company as long as Advanced Air is around!

We had never had HVAC service since moving here, so when our ac conked out on Friday afternoon (in JUNE) we thought it was going to be next week before anything could be done. I called Advanced Air Care due to their excellent reviews, and I am SO glad. From Chris calling back so quickly and setting us up to Buddy fixing our system (BY 3!) and clearly explaining what was wrong, I could not be more pleased. They have customers for life.

They treated me like an established customer, on their very first visit. The technician quickly diagnosed and repaired the problem and explained things to me in terms that I could understand.

I am choosing to use Advanced Air Care for all of my heating & cooling needs, going forward, and I highly recommend their team of competent professionals to my neighbors in Crawfordville.

While relocating to Florida we needed a reliable HVAC company to install new systems in our home. Advanced Air Care responded quickly and did a professional install job. They got right to us when a minor repair popped up. And now they perform our maintenance service. Always on time, always professional and always friendly. Thanks Advanced Air Care for a pleasant experience!