Air Flow Designs Heating and Air Conditioning

9/10/2018: Air Flow Designs, I am happy to report, cares about their quality of work and they are happy to make things right. They sent another technician to fix the work performed by the first. The person worked a solid 4 hours in fixing the problem areas and the quality of work was excellent. I am happy to say I will remain a Air Flow customer.

8/29/2018: After speaking with customer support, I was called for an appointment and a technician came to inspect the work done. The company said it will redo the work and apologized. I will update after the rework is done.
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Disappointing work from otherwise good company.
Paid for duct work to increase the air flow (and coldness) of the first floor of my townhome. I was unable to check the work properly at the time (my mistake):
1) The new duct installed was covered with tape. At first I imagined the duct was broken, but after checking, the tape covered all the 8" in the duct... because the outlet is a 9 inch. The 8 and 9 inch ducts where spliced together near the outlet. The main problem is this decreases the air flow, which is exactly what I was paying to fix.
2) The old duct connection was covered only with duct tape. No mastic or underlay material. This lowers the efficiency of the unit and the cooling.
3) The new outlet to the box only had tape also. Again, lowering efficiency and cooling.
In general, this is the type of work of a handyman, not an established company.
Once I realized the type of work the person did, I called Air Flow to complain.

Our Air Flow tech Yalchin did a great and complete job checking our entire HVAC system. He provided us with useful information regarding how we can help our system operate more efficiently. He was very professional and personable.

I would NEVER do business with this company. I am the neighbor of another property owner that had a unit installed by this company, and their AC tech ran over a sprinkler head on my property and remained parked on it the whole day (1/31/2023). I noticed it, took videos, and looked at my security system to see the incident occur, which everything can be seen clearly. Now the company is trying to rid themselves of any liability to pay the bill to have the system inspected for damages, since no damages occurred. Similar to how they charge to assess your AC unit even if nothing is wrong, and the irrigation company did the same to me but the only difference being Air Flow Designs did not want to pay the assessment fee due to no damages being present despite their original negligence of driving on my property. This is just terrible business and lack of ownership as I attempted to contact their offices for two weeks to get a refund. At this time the company is not allowed on or around my property.

02/13/2023:
I called and escalated since NO ONE called me back and all my 6+ voicemails and emails went unanswered. It should not take this much to get traction and something reimbursed that was not my fault. Here is the main point of the update, the company made me feel as if they were trying to bribe me to remove this honest review while I was discussing my reimbursement. I politely declined removing this post and receiving reimbursement of any kind from them at this time. I am taking the loss and walking away from this truly questionable company. I gave them multiple attempts to remediate this without being nasty and they had the nerve to sit knowing I left a negative review rather than remediate this situation sooner. Yet, here we are..

If you want a truly honest and upfront company use Franks AC, I've used them before and they don't lie or try to pass responsibility of any wrong doing.

Teck was very. knowledge of his work. Courteous and professional. Good job, I am very happy with Air Flow.

We have used Air Flow for over 18 years and have always found their technicians to be professional. They were especially responsive recently despite the heavy summer "season" and high scheduling demands for service & repair. If you need to replace your system use Air Flow and sign up for the Service Contract!

Tldr: great for new systems but maintenance calls are 2 months out and they may not show!

Air Flow had no problem taking thousands and thousands of dollars from us when we did the install last year. They were extremely prompt and scheduled the install very, very quickly going so far as to drive to Jacksonville to get our unit.

We called to schedule our yearly maintenance and the soonest they would schedule was 2 months out!

We scheduled the appointment 2 months ago and today I waited all afternoon (5 hour window, not the typical 3 hr!). After not hearing from anyone in 4 hours I called the office and they seemed bothered with my asking if I was still on today's schedule.

So the technician called 2 minutes after the 5 hours of waiting and asked if I still wanted him to come. Yes! He was an hour away!

So 6 hours 15 min of waiting. But, the tech was stopped coming into my community and told if it wasn't an emergency he should reschedule (it's 7:15P). So that's what he decided to do!

And I found out because I called him! If I had waited even longer maybe he would have called and let me know that I waited more than 6 hours for nothing. Or maybe he wouldn't have. He made it very clear on our last phone call that he was tired and wanted to go home so he decided that's what he was going to do. I get being tired but we have been waiting 6 hours (and two-months) for the appointment.

I called the office and asked for a supervisor so of course a non-supervisor called. Apparently I won't get a supervisor to call until Monday.

Obviously won't be recommending them to anyone in our community.

I have been with Air Flow for over 30 years, on my third heat pump from them, and have a service contract with a medical priority. Recently, I lost my cold air early in the morning and had to call for emergency service. Even though I have a life-threatening health condition and no longer drive a car, their dispatcher told me that he couldn't send a tech until the next day. Luckily, my neighbor was able to take me in or I would have been in the hospital. I was able to call another company and got service within three hours. It was just a blown capacitor in the compressor that took the tech a few minutes to fix. Air Flow failed to honor their service contract and failed to give a long time customer with a serious health condition and with a service contract priority. I will never buy a service contract from them again. It's not worth the paper it's printed on. In the past, I have always had good service with them but I believe they have deteriorated. I am going to switch companies now for my service.

Had a really good experience with this company. The tech they sent, Joe, was very professional. He diagnosed the issue and explained everything as far as what exactly was wrong with the system and what my options were. They ordered the board that had failed and installed it same day it arrived. Will definitely do business with them in the future.

I have been using the service of Air Flow since the 80's. I depend on them to keep my A/C & heating in good working order. They are professional & I trust them very much. Guy was my repair person and he was informative and professional. Thank you Air Flow!

We were very please with Air Flow Designs! Their employees did an outstanding job. They were punctual, communicated well, educated us and gave a fair price. After the air duct cleaning our allergies improved and our utility bill went down $100! We would happily recommend Air Flow Designs!