Air Flow Designs Heating and Air Conditioning

Last week on Thursday I called Air-Flow Design and scheduled an A/C service call for this past Monday. I was told that the service technician would be out to my home on Monday sometime between 1:00 and 4:00pm. Monday morning around 12:00 noon I called the service dispatcher for a more precise time I could expect the tech to arrive and service my a/c. I was told that he had 1-1/2 calls he was working on and then would come to my house. At 4:00pm the tech called and said he would be here in about 30 minutes. He arrived at 4:40pm and looked at my thermostat and then called the service manager and said that my system was a split system with the air-handler was up in the attic. The tech said it was too hot for him to go up into the attic and it was close to his quitting time 5:00pm and they would have to schedule a tech to come out in the morning to service the system, He also complained that he was too big to fit through the access panel. I'm 6'-1" and weigh 220lbs and fit thru the access panel just fine. This guy wasted my entire day and ended up doing nothing to service my a/c except complain, complain, complain!!! This company has serviced my a/c many times and have done a fine job. This "Big Guy, in my opinion was simply lazy and wanted to go home??
Eli, a young energetic tech came to my home the next morning and diagnosed our problem in about 20 minutes.. Point is, you would think this A/C company would look into why some of their techs actually provide good service for their customers and Some Don't!!!! One would also think this company would know after serving this system for years that it’s a Heat Pump/ Split System and that the in-door air-handler would be installed in the attic. Most units are and ours has a walk/stand platform around it it so the "Big Guy" could have walked around the unit if he had just tried!!

Today 6/28/2023, Technician Eli came back out to my house and promptly installed the new part and my A/C is running perfectly. Many times these guys don’t get a pat on the back for doing a good job, but he did a very good job using sound technical troubleshooting, was very professional. Thanks Eli for getting us back up and running…

Miko was my technician and he was absolutely amazing. He was super friendly and professional. He put on shoe covers to come in my house and thoroughly checked the AC system. Miko explained everything he was doing in detail and made sure I was aware of his movements throughout the house. Overall, I was very happy with the service I received.

We had a problem with our AC last week and called Air Flow (who installed the system a few years back) after normal working hours. I talked with their representative at around 6PM who put us in contact with a service tech, Manny. He asked some basic questions about the problem and said he would be at the house around 8 - 8:30PM. My wife and I were very pleasantly surprised and to his word arrived shortly after 8. He fixed the problem and had us back up and running in short order. Great service and pride, thanks Manny and Will who has also assisted us when needed. Highly Recommend Air Flow and their great team!

We have been with Air Flow Designs for over 20 years! We had our annual maintenance last week and the tech, Miko, was on time, professional and thorough as usual. He took care of our main unit and two mini splits that we have in our garage and outdoor unit. Thanks again for such great service!! C. Williams

Air flow designs is the only company I would use for my hvac needs. I highly recommend them to everyone I know. Herold was courteous and professional when he came to fix our ac. He was quick to respond to our request (especially being a Friday night), and went beyond what was asked of the job, as he made sure the system was clean and functioning properly.

We purchased a Carrier Infinity system less than two years ago. We have had several issues with this system. Today we learned the blower motor will need to be replaced and we will be without A/C until they get the part. Everytime they come they expect us to pay for the visit. This is under warranty. We should not have to pay. You sold and installed this expensive system. We are the ones without A/C. You should be paying us for the inconvenience.

AirFlow Design technician, Herold, was prompt, personable, and efficient. He took the time to explain how the system works, and answered my questions about what his tools were measuring, etc.

He made recommendations for improved quality of air and how often the unit should be maintained.

AirFlow Designs has an excellent employee in Herold, whose unique combination of technical and customer service skills work to put the customer at ease immediately.

I hired airflo to clean my vents. Upon which the guy hooked up to a random vent after saying he needed to be connected to the main one. Which the one in the smallest room of the house definitely wasn’t the main duct. He did NOT clean my dryer when he was paid to do that as well. My ducts are still DISGUSTING!!!! I literally hired this company to come stand in my house for 15 minutes. DO NOT USE THEM!!!!! Biggest waste of my time and money. The ducts did not change in quality whatsoever. I attempted to contact their customer support 3 times now, and they still haven’t called/emailed me after attempting to send them pictures of the horrid state of my air ducts. He also was trying to force me to buy another service when he didn’t even do the one I hired him to do. Total scam company.

Ive had excellent service from Air Flow since 2017 with various technicians coming out for both routine maintenance and service repairs. My most recent experience with technician Eli was a disaster. He was far from professional and I question his ability to do an honest job. He's not solely to blame for the misunderstanding but he bares 85% of the blame and the way he handled the little information he was presented with.

I have service contacts with Air Flow Designs for my residential air conditioning systems at two different properties going back to 2004. My current system wasn't cooling properly last week so I scheduled a technician to diagnose the problem. The technician was on-time, professional, and quickly and accurately diagnosed the problem. After ordering the necessary part, two technicians returned to replace the defective part and the system is back to working like new again!

So often we hear about service contracts that aren't honored or companies who try to avoid doing what's right by citing some fine print in a contract... that's not my experience with Air Flow Designs. They provided outstanding service, and I am very satisfied.

In a world with hundreds of HVAC companies that sell service contracts, I am very glad my residential HVAC service contract is with Air Flow Designs.