Sobieski Inc.

REVISED REVIEW AT THE END.
Taking off a star for the girls who dispatch the calls when you first call for service/repairs.

The stars provided are for Kirk, Daryl, Jeff, Nikki, and the supervisors in the plumbing department. Kirk knows his stuff, and he could probably do this stuff in his sleep. They all deserve 5 stars.

ORIGINAL REVIEW: They are missing in action after install.

My 2 little girls, diabetic husband, and I have been baking alive in here since Friday afternoon. There was smoke coming out of the unit, and the utility company and fire department came to turn off the gas until they come to service the unit. Now going on Tuesday, and no one has returned any of our 10 calls requesting service. With the heat and the fact that there was smoke, this is considered an HVAC emergency call. Their on -call technician is also too busy at the moment, and likely isn't going to call us or show up tonight, either (3:29 a.m. on Tuesday, June 27, 2023).

On Friday, we were told it is still under warranty, and now the dispatcher, Mia, is telling us our address is not within their service area LOL. Their number is literally on the actual unit that has been used for less than an entire calendar year. Run, don't walk, away. I will be up waiting for the on-call technician to call or show up.

REVISION JULY 5, 2023:

I was beyond surprised when Ed from Sobieski left a voice-mail asking us to change our review the morning after they sent someone over, and saying our situation was "blown out of proportion", and that there was "no issue". Their dispatch girls told the plumbers on the 28th that there was a possible gas leak on FRIDAY. The plumbers who did show up were very helpful and knowledgeable, but the girls should've sent the HVAC-NOT plumbing for a possible gas leak 3-4 days later after UGI already confirmed that wasn't the issue.

I want to be clear-I had every intention to update my review appropriately if and when things were made right. Why they feel its a good move to have a very rude man speaking down to customers, while asking them to change a very valid review, is beyond me.

After calling the on-call tech 3x, the call was finally pushed through to Nikki, the manager. She was super professional, helpful, and actually KNOWS HOW TO DO HER JOB. She got to the bottom of everything, and made sure we had our AC safely operating that day. She listened to us, and made sure the tech had freon with them in the event of a leak. Sure enough, our unit was missing over 1 lb. of refrigerant. The tech who came by to recharge the unit was so kind, knowledgeable, and skilled.

Finally, Kirk and Daryl were a true blessing. They identified a boot that was missing from one of the floor registers, and installed one properly and quickly.

The company has a few really smart, caring people working for them. The girls who answer the phones are not them, though. It shouldn't take ALLLLL this drama to get stuff addressed!

From being a plumber for 8+ years, Jamille B was able to effectively service my tankless hot water heater and walked me through each of his steps so that I could better understand the unit to my new home. He also gave me great advice about how to maintain it best with getting it serviced 1x/yr so that there was no hard water/debris/condensation build up in and around the working parts of the Noritz unit I own. He was highly informative and I would recommend him to friends and family nearby and in the surrounding PA/MD area.

Khalid was on time, professional, answered questions with useful suggestions and fully explained the purpose of the system maintenance. The services he provided made us feel we received value for their cost. We appreciated the visit.

Mike was very helpful in explaining the system as I am a new homeowner. He balances the system and explained the process. He made some suggestions but was not pushy just to sell a product.
I was very happy with his service!!

The technician called before arriving with an estimated time and was on time and professional. He explained what he will be doing and checking out, he also made some recommendations for the best results with my HVAC unit.

Your customer service is nonexistent. I called your emergency line yesterday and I am still waiting all day today to have our AC serviced. Our house is 3 months old and a new construction. It’s 100 degrees out and you are insisting it is not an emergency. I was told there was no direct line and I have to wait? Do we have to die of hyperthermia to get help?

Sobieski was called to diagnose an AC problem. Chris P. was the technician who came to my home. He was punctual, friendly and of course very professional. He recommended two options to repair the problem. But he was also observant of unusual gurgling sound coming from an exterior drainpipe, which if not attended to could have led to a heat system failure. Grateful for that. Fair pricing too. Thanks Chris. Great work.

AC startup and addition of hardware to improve and extend the life of key components. Again explained in a straightforward and simple way. Provided feedback and suggestions on house vent and return vents to maximize airflow as well as recommendations on alternative filter to maintain proper airflow and air quality. Mike knows his stuff.

I had a tech diagnose my AC. He ordered the part I needed replaced and scheduled another day to come out for the repair. I had to cancel and have been trying to reschedule the repair appointment. I have called Sobieski over 10 times and every time I’m told I’ll be called back and that no one ever calls me back. They have 0 record of what the part was that I need. They could not be more unhelpful. I will not be using their services or recommending them.

Very nice person that loves dogs. Very professional with patience to explain the problem and give recommendations to increase system efficiency and performance.
He found the problem fast. Happy the company send a good technician and person