Gault Energy & Home Solutions - Gault Stone & Landscape Supplies

This is my second review and unfortunately, it is going to be no better than the first. Amazingly, I just had the same problem with Gault I had a few months ago EVEN AFTER the CFO and manager promised me they would take steps to rectify the problem. The people answer the phone and say one thing. The technician arrives and says exactly the opposite. SAD VERY SAD

Many thanks to the Gault team in helping us with a propane problem. We were misguided by a competitor and luckily were referred to Gault. The first line customer service agent, Angela, was helpful and then we were transferred to the propane coordinator, Kim. She went above and beyond helping us schedule the best solutions. Today, Kevin and Charles came out to our property and figured out the problem - saving us thousands of dollars in an unnecessary repair. They were kind, courteous and explained everything and then made sure that our system was up and running. We cannot thank the Gault folks enough and we will spread the word to our friends and contractors.

Tom has been servicing my heating, air Conditioning and venting needs for years. He is so knowledgeable and very friendly! I would highly recommend him! My only complaint with the company is that I want an estimate before the technician comes out. I don’t like giving someone a blank check.

We can’t thank Gault and it’s entire staff enough for their assistance! The night before New Year’s Eve our hot water heater broke down and Gault’s all-star staff came to the rescue! Because of Gault’s outstanding commitment to service and complete professionalism, we again had hot water within 24 hours. In addition, the servicemen were very cautious and followed all COVID-19 protocols to keep our family safe. Thank you once again to the Gault “family.” This is only one example of why we have chosen Gault Energy and Stone over and over for the past 66 years.

Technician was professional, thorough maintenance service and troubleshooting. Replaced a part before it became an emergency. Left the mechanical room clean and tidy.
As a builder/developer, I recommend Gault to my customers heating with oil because of the service experience I have had on my home oil burners.

Tina Bahr at Gault was great when I was trying to decide which pricing plan to select. She informed me of all my choices and helped me think through the pros and cons of each plan. This was just another good experience I've had with Gault as they are always responsive to my service calls any time we have an issue with our home heat.

Well I scheduled Gault Service appt between 4-6 pm
I received a text at 4 pm saying the service guy would arrive shortly .. Was a no show until 6:20pm
I left work at 3:30 to get home and wait and wait! I also got a text at 5 pm saying they would be arriving shortly.. no one to call to confirm .. office closes at 4:30pm ..

Guy was good and got fireplace working was knowledgeable and out of house in 10 minutes!
I’m an existing Gault energy client

Very professional, friendly service man. Work performed rapidly and site left clean and orderly. Good job, I'm impressed.

Excellent customer service. Above and beyond. Thank you

Gault has terrific service and really well trained technicians. I had a stand-by generator that malfunctioned and another local company told the manufacturer that it was hit by lightning. This was a false statement and the Gault technician was called for a second opinion. He checked into the issue with much more care and concern. His knowledge was superior to that of the other company's technician. Ultimately Gault proved to the manufscturer that the statements made by the other company were incorrect and the warranty was honored. Gault reinstalled the parts at zero cost as the warranty was honored based on their proof.
Gault saved the day and I would recommend them to everyone!