Thomaston Oil & Propane

I'm very impressed with Thomaston Oil. They responded lightning-fast to my call and fixed a serious problem with my furnace within hours! The technicians were courteous and skilled; and, the price of the project was on point. Having a warm and safe home for my children is crucial: Thomaston Oil provides fast, kind, and affordable service—no question I will call them again in the future.

Responded to service call made at 5:10 pm - Furnace flame works, no fan.
Repair tech calls promptly, but immediately starts pitching a new system.
Arrive at the house (rental property) at 6:45 and again, before even looking at the furnace, pushes me to buy a new system, that parts won't be available, etc, etc.
Finally, looks at system and discovers high limit switch bad, and wires are broken. Wastes two hours, almost continuous badgering about getting a new system ($3800 for just furnace; $7800 with A/C). Finally, replaces the high limit switch - the most common repair on a gas furnace.

THE BILL: $500, including $140 for a part you can buy for $20 on Amazon. 700% Markup Over Retail!

This is about my 4th experience with Thomaston (Oil) Comfort, and the second time that IMO, the tech milked the clock and now this time, with a proverbial gun to my head, tried to push me into a new system while running the clock for two hours in what should have been a minimal service call and about a $20 part.

I will give Thomaston Comfort credit for fast response time, and I'm also happy with the gas to oil conversion system the installed at my residence about 15 months ago, although I am having some issues with the exhaust pipe being loose. They were out and have yet to fix it adequately.
I will also give them an A for their handling of late night emergency call at my residence last week for a broken pipe. Ben, the tech who handled it is a true pro.

I would love to be able to recommend Thomaston Comfort, but when half of my experiences are bad, I think it's time that both you and I find someone else to handle our HVAC needs.

DO NOT USE THIS PLACE - Extremely unprofessional business practices. We had signed agreement and placed a $1,800 deposit with them for a quote to replace my Mom's furnace. After one week, they said there person misquoted the job and they could not do it, leaving us hanging. We will now find an honest and dependable company and plan to file complaints with CT Consumer protection office

Employees are very nice. Service is great and quick. Technicians know what they are doing.

They let me down, right when it counted most.

1 full week to get oil delivered, unbelievable. Told multiple days in a row that it would be delivered that day. Why mislead people? If your incapable of filling the order in a reasonable amount of time than just say so. Fool me once shame on you... I'm going back to cash heating oil and next day service

I've been using Thomaston oil since I moved to town two years ago. They always provide fast and friendly service at fair prices. Highly Recommend.

Thomaston oil did a great job with our oil delivery. They advertised one of the lowest prices for Thomaston residence and showed up when they said they did, I recommend them.

Quick, friendly and professional. Came out same day to fill me up. Thanks guys!

They saved us from running out of gas.