Imperial Oil, Plumbing & Heating Company Inc.

We have used imperial at least 3 times and I am always impressed by their professionalism and quality of their work. They are responsive and keep us updated throughout the job. They were very helpful recently when we had a leak in our basement. Another plumber wanted to rip down a wall to replace a whole section of pipe. Imperial was able to do it without any cosmetic damage and for a fraction of the cost. Very satisfied.

We first were introduced to Imperial Oil Co about 40 years ago when they were the company used by our home builder in South Windsor to install furnace, central air etc... in our newly built home there. For about 25 years thereafter we were customers of Imperial for oil delivery and general plumbing needs. Ed Havens, Mike and all the crew were always friendly, responsive and professional. We would never have thought to go elsewhere. About 15 years ago we built our current home in Bloomfield and since the heating is done by gas we no longer required oil delivery. Thankfully, the Imperial crew still services us for general plumbing needs and while the frequency of interaction is a lot less, they remain responsive and always friendly and professional. They are one of the most ethical, reasonable and responsive companies I have ever done business with and would highly recommend them.

A neighbor had warned me about this company but I ignored them because they were local and also a neighbor. I paid over $400/yr for their maintenance service but they never showed up unless I called to remind them. They sent over men to clean the tank who asked about the security system and cameras in my home and then, despite my contract indicating that they would check the levels and fill the tanks accordingly, they did not fill the tank for well over a year causing it to empty so that we had no means of drying clothes or cooking during the pandemic. When they finally filled the tank, they tripled the rental fee and would not provide a written explanation. Don't do what I did and make sure you heed my neighbor's warning and pick another company for all your heating and plumbing needs!!!

Had a great experience with them this morning. No problem too small for them to help with. My situation was so minor, they could have turned me away, but didn't!

Highly recommend!

I discovered a leaky electric hot water tank on a snowy Friday morning, called for help, and by noon the same day Eddy and Leon had delivered a new tank, disconnected the old one and replaced it, and we had hot water again. I’ve been a customer since 1979, and have always been pleased by the service and attentiveness we have received. Great experience!

The team at Imperial is very professional and did a great job with my furnace install. Out of the places I quoted, Imperial had the most reasonable pricing and the install was completed in a timely manner with quality components. I am very happy with how things turned out, and when they were done, they cleaned up nicely leaving no trace that work was going on in the area that day. I will definitely recommend Imperial in the future to anyone that asks.

They were exactly what I was looking for. Arrived on time, did a great install quickly, and left the place clean and neat, after a very professional water heater installation. Crew was very helpful explaining everything. I asked them to look at my daughter’s shower to see if they can fix a faucet, and they did it for no extra charge explaining that they still have time allocated! Hot water is back!! Thank you.

The guys at Imperial are great. I’ve been a customer for 6+ years for oil delivery. Last year they set me up with a propane tank for my gas fireplace and I couldn’t be happier. Also, we’re planning a bathroom renovation this summer and I’ll use Imperial for all the plumbing work. Thanks for being such a great company!

We just recently had a propane tank and line installed by Imperial. They were amazing! From coming over to quote us and discuss placements of the tank to the completed install we were treated like family. I would highly recommend this company to anyone!

Words merely cannot express the gratitude my family and I have for Imperial Oil in South Windsor. The owner maintains a level of integrity, ethics, honesty, and loyalty second to none. It shows in the enthusiasm and loyalty the employees provide in their work and their extremely high level of customer service. We are always impressed with every aspect of their work, customer service, customer satisfaction. The owner himself showing up to address a significant problem we had at our home on weekend less then twenty minutes after calling, speaks volumes to me and for this very reason I will never go anywhere else and sleep comfortably knowing that I can rely on them anytime of the day or night. As an added bonus, my wife let me know that Imperial Oil sponsor's and provides the Easter Eggs for the annual Easter Egg hunt here in South Windsor that our children attend every year. Thank you, thank you, thank you.