Tracey Energy Services LLC

I have been a customer for 15 years and the service was overall 4 stars. This year was different. The tech who did the annual tune up was fine that was 5 stars, My problem was with the office staff. She assigned a time for 9:30 am and the tech showed up while we were still in bed. When I called her later with my complaint, she said she had no time to warn me of the time change. You would think she would offer some kind of apology but not a word. Terse and not professional at all.

I’ve been with Tracey for several years and I have always been impressed with every aspect of their service.

This company provides service that goes above and beyond. I've had significant issues in my new home that they responded to so quickly and professionally but also as a newly single older person in a home that was somewhat intimidating for me, they also responded quickly and professionally to a few of my kind of invalid calls due to my lack of knowledge about operating the heating and cooling systems of my home...sending techs who check everything out and explain everything in kind, respectful detail without rushing to move on to their next call. Really this company is reflective of the 1950's where customer service is all and everything like that scene from "Back to the Future" where Marty pulls into a gas station and 4 neatly uniformed attendants come running out to gas him up, check all his fluids and wash his windshield. A rare and invaluable gem of a company.

Tracey Energy is a great company. Every time I call they are quick to help and very professional. I would strongly recommend them. I’m a very pleased customer!

The technician was very personable, and diligent and conscientious about doing a complete job. In addition everything was clean and neat when he finished. We couldn't be more pleased with the service.

The tech came for a service call and diagnosed an issue that 3 other companies had missed. The charge was only $115, less than other companies charge. So far, I'm happy with them.

Tracey Energy answered my call for a broken thermostat and had someone here within an hour or so. The two men who arrived were prompt, polite, and fast. They told me the cost up front before doing anything and they were in and out before my house even got too hot from no AC. This business was completely professional from start to finish and I would call them again in a heartbeat.

Cleaned out a blocked fuel filter or line got to me within 2 hours of my call on a cool day when the house was cold about 55 degrees when I woke up... service dept got me on the schedule and got someone out to fix my furnace quickly came in and did the job before I knew it thank you so much for the great service

They did sn excellent service on my furnace and the tank and fuel line.

Amazing company highly recommended!
Love their customer service—prompt, polite, and knowledgeable.