Northern Comfort Services LLC

I highly recommend Rich and Northern Comfort Services for any HVAC needs. We completely forgot to schedule our furnace cleaning earlier in the season, and we’re looking up local companies that had availability. We were able to get an appointment in less than a week, and the online scheduling was so easy! Rich cleaned our furnace, he was very professional, friendly, and knowledgeable. The next day, we had a furnace issue unrelated to the work Rich had done the day prior. He returned our call within a half hour and was back at our house to help! Amazing service and put my mind at ease considering the low temps and having two little ones. We will be recommending Northern Comfort to anyone who asks!

I HIGHLY recommend Rich Van Fleet for any/all HVAC work you need.

He is a classy guy, strong businessman who understands his business is all about word-of-mouth - and so he treats projects big OR small the exact same way. Just so everyone understands this is a real review, and not Rich's cousin writing in his favor - I didn't know him from a adam before calling him about my problem. Even still, he immediately got back to me. Once I met with him, I realized he wasn't the usual sketchy or rough around the edges type of contractor that we've all had the misfortune of dealing with. I've been a resident of Cheshire, CT for the past 3 years now and I've had every HVAC Contractor/"Energy Efficiency" company/person through my condo to try and figure out why I wasn't able to reach optimal set temperature in the winter months. 69/70 Degrees was what I had my thermostat set to, and I was only able to get the Condo to 64 degrees on a good day. Needless to say I was throwing money out the window on a monthly basis because my furnance was running non-stop.

In an attempt to simplify my experience: Rich is a normal genuine guy. He was timely with feedback and scheduling our face-2-face meeting. Didn't try to up-sell when diagnosing my problem, in fact he talked me out of purchasing a new furnace (which saved me probably $4,000 - $5,000 dollars). He explained to me (in layman's terms) that my problem was with the existing ductwork and NOT my furnace. Even went so far as to show me the pictures of the detached ductwork that was causing the issue with loss of air pressure and efficiency of furnace. He earned me trust to the point where I felt comfortable having him come to my house while my pregnant fiance was home alone, so he and his team could fix the problem (obviously I had her keep the phone on the first time god forbid - but Rich and his team were complete class-acts).

See below pictures for proof. Worked with me on pricing, and for once I didn't walk away feeling I got robbed by gunpoint. I have/would recommend him to my mother, sisters and friends.

Once again, I had Northern Comfort come out to my office warehouse in Cheshire to install a new Google Nest thermostat as they did in my home. As always, they came out the same day I called and installed the new nest I bought so I can save a little on my gas bill. I’m so glad I signed up for their Service agreement years ago for my business and home. It always saves our family a lot money each year. These two brothers do what they do best! SERVICE & HVAC keeping us comfortable all year long with NO Worries (Thx). Thank you again for always being here for my family. Blessings

I was looking for a new company to tune-up my boiler on an annual basis. I was unsatisfied with my current company after a merger led to their best people leaving, so I was quite pleased when someone recommended a local company. I used NCS's website to book a tune-up of the boiler and received a window of 8-10am for arrival. Rich showed up at 9:30am, and to my surprise, he had been here before; when I had my HVAC installed a year prior, my HVAC company contracted some work out to NCS and I liked his work (but always mentally associated it with the HVAC company).

He worked efficiently and the boiler is working great and at a significant savings compared to what I had been paying to my previous company. I am very pleased with how well this went and look forward to using NCS for years to come.

Rich is phenomenal!! We had an issue with our furnace and baseboard system and Rich came out that same day to look at it and let us know what we needed done. He came out soon after to fix the whole thing!! He and his team are very personable, honest, trustworthy and have great pricing. He even went to both of my in-laws homes that day to look at their issues and took very good care of them as well. I would recommend Northern Comfort Services for any HVAC needs!

I hired Northern Comfort Services to replace my warm air oil furnace to a new Spirit.Rich and Chris were on time, set up covering over the carpets so nothing got on them when removing the old furnace. They both did an awesome removal and installation.When done all was neatly cleaned up. I would highly recommend Northern Comfort Services and they definitely are 5 stars in rating.

We just switched to Northern Comfort after dropping an expensive full service oil company for an independent provider. We had our first cleaning/service today. Rich arrived on time and explained everything as he went along. He also explained why we did not need a high priced service plan. We are confident that our needs will continue to be met should something unexpected arises during the winter. We are also glad to be using a local company who takes ownership for the work he provides.

We had an issue with our hvac system and called Northern Comfort Services. I left a message and Rich called back within the hour and was at our house that day. He fixed our system, cleaned up after himself and gave us a fair price. He is an honest and trustworthy guy and I wouldn't hesitate to call Northern Comfort again.

EDIT: This edit is strictly a review on professionalism.
Even after sending a video showing the damage and source of leakage from the relief valve, proving that the leak wasn’t properly inspected nor was the pressure valve relief valve checked, I did not receive a courtesy visit from a tech, and had only received a redundant excuse on why it wasn’t addressed in the first place. A competent technician would’ve attempted to recreate the issue and diagnose until found and fixed. Richard is a good person, don’t get me wrong, but my boiler is now down less than a week from his service which spanned only a 40 time frame, which should’ve taken 2 hours for a full clean, calibration, and possible pipe/nozzle replacement.

I will not be paying $185 for subpar service and customer support, it’s just not happening. I will be switching to Saucier here in Southington who within hearing about my experience had waived the emergency fee and diagnosed the issue within 15 minutes ON A SUNDAY. Expansion tank, and feeder valve. Was that so hard?

Original: Just had them come out for the first annual service since we’ve been here, there’s still an issue with my relief valve that hopefully we can work out. But their service went well with minor issues that Richard has been in communication about.

Rich is very knowledgeable and he does a good job with furnace installation but that’s about it!

Here are the negatives:

1) He didn’t pull the permit as it was stated in the contract, so I had to pull the permit myself but he did reimburse us for the permit price.

2) He didn’t register the warranty of products to the manufacturer, after stating he would, after many phone calls to him about issue of registration, I gave up and called the manufacturer and provided them with the proper information to register the product within the time frame needed to secure the warranty.

3). He did Spring maintenance on our central air conditioning unit. The Fall maintenance for our heater was a nightmare, this is because he didn’t come at the appointed time, I tried to contact him to reschedule (giving his the benefit of the doubt), he never returned my many messages, and I had to find another HVAC company that was recommended by the manufacturer to service our air conditioning/heating units.