Kaufman Fuel

Appreciate the high quality and timely completion of"no heat" service call yesterday by Sam Zapata. Furnace back in operation. Beyond handling the service call well, he put in a marketing push for Kaufman indicating your service was better than competitors, and this may well be so! Kudo to Sam.

Had to sign up with google to write my first review,to mention how pleased i’ve been with Kaufman,this being my 13th yearly contact. It’s always a pleasure talking to Carolyn,she answeres all my questions immediately,explaining my contract in a language that’s understandable,they never left me cold,when furnace problems occur “generally the coldest day on a weekend” they’ve always called with an eta and stuck to it,even after my furnace went under water after Sandy,the came the day after my electricity came back,replacing electrical components to get me up and running,no shenanigans saying I needed a whole new system when most beach residents were completely devastated,old school business with a heart👍

Although it was difficult to get through as they are busy, their customer service representative, Nigeria( hope I spelled it correctly) was very helpful in resolving my issues. Very professional.

I have been with Kaufman fuel several years. Every one I have dealt with has been great, helpfull, kind. When I had furnace issues they came quickly & had it running fast. Great company & staff

Emergency call as boiler shut-off overnight and they came out first thing on Saturday and restored the heat. Appreciate the quick service and clean work.

If you order a set amount of gallons from this company you should measure your tank if you can before and after the delivery. I was short 5.25 gallons after my delivery. I wonder how many times they shorted me in the last four years. The delivery manager couldn't care less her statement was our meters were just certified.

Had a serious problem with my furnace today, serviceman John came out, fixed it quickly, and also discovered that there was a large buildup of soot in my chimney that he promptly broke up and cleaned out, my furnace is like brand new since John came out, I cannot say anything better, very professional, knowledgeable and friendly, HIGHLY RECOMMENDED! please don't ever leave John, and TYVM!

Fast efficient customer service, Jessica knows her stuff and saved me money. Today is a good day because of Kaufman fuel.

Stay away this Fuel company. They will increase your Fuel price w/o any notification. I was charged $4.99 when the market price was $2.11. I already called them to cancel my account, but they still charged me $541.32 as the service invoice even they don't provide any service.

The crew at Hop Energy, specifically, Kathy, at Kaufman Fuel, are ace professionals, always at the ready to help resolve any issue, big or small. Happy to have been with them all these years and looking forward to our continued partnership.