Quality West Heating & Cooling

Robb and his team did a great job with a minisplit install in my hundred year old home. I got quotes from five companies, and he was the only one who was able to offer a ceiling mounted vent in a tricky room, which made the entire install blend seamlessly into the room. The team took great care with the plaster, which can be a challenge, and they cleaned up beautifully when done.

There was a small issue with the install that was not time-sensitive, but one of the installers drove back from the shop in a snow storm that same night to fix it.

Great service, they know what they're doing, and they stand behind their work. They also had the cheapest quote of any of the companies I contacted and provided the best solution. I would use them again for any HVAC needs without hesitation.

Quality west is by far the most up front honest and fair priced companies I've ever worked with. When my water heater went out they, from my description of the problem and knowledge of this system were able to give me a quote for replacement (better priced then 4 other companies) and were able to squeeze me in the next business day, where everyone els couldn't get to it for a week. They really had a lot of empathy for my situation. All in all an awesome experience!

Replaced an ancient boiler with a Lochinvar high efficiency unit . Moved the entire setup into a different room in the basement. Replaced a traditional water heater with an indirect unit running off the boiler. All new piping and ventilation installed, exhaust and intake were run up existing chimney. New internet connected thermostat installed.

I could not be more pleased with our experience with Rob and his crew at Quality West. When Rob did the estimate I could tell how passionate he was about his company and the work he does. He talked through all of our options and made me feel very confident that I would be getting a top notch system. They were on time, professional, and friendly to work with. The job came out beautifully, it is a piece of functional engineering art that I admire every time I walk past it. They cleaned up really well, could barely tell that they were there which is amazing considering how much dirty work was done. Rob was very diligent about communicating everything that was going on, including when they would arrive and leave each day. His enthusiasm for the project rubbed off and I felt excited about the work that was being done, it could not have been any easier on us. I have full confidence that Rob will stand by his work and provide excellent customer service in the future if needed. We will be using Quality West for our annual or emergency maintenance going forward. I just don't think it can get any better than this, it was easily the best experience I have ever had with a contractor.

Quality West Heating & Cooling is top notch all around- we highly recommend their company for A/C (haven't used them yet for heating but I would!)

I gathered several A/C options, pricing/quotes and did interviews of four Denver based companies. Rob (owner) of Quality West has great integrity, is incredibly professional, quick to respond, knowledgeable/ informative without the feeling of a "fire hydrant" of info.
Rob took time to really find out what we needed (not only cooling but filtering for allergies/ asthma) and customized a system that was right for us...not too big, not too small.

He also has excellent admin/ office support. Josh who answers phone is incredibly knowledgeable on all things A/C with lots of field experience (and likely with heating too) so was able to quickly answer questions on the spot and get back to me to schedule various appointments. Their system for putting together quotes is easy to understand, efficient and really organized (I love when companies have simple systems, i.e. adobe programs to sign documents online!)
Great communication leading up to start of project, arrivals times, etc. The team was professional and conscientious while doing all the setup, install and getting everything up and running. They were great about draping each room for cutting drywall and cleaned up every day before leaving.

It also seems the team genuinely like each other- they seem to have a real ease working together which feels good when people are in your home for several days.

Finally I'm a big fan of people following their passion, as I think it shows in the outcomes. These guys have a true passion for Heating and Cooling (which seems to make a big difference!)

From start to finish we were really pleased and highly recommend them and would hire them again.

My boiler was emitting carbon monoxide and was tagged and shut down by Excel. Having no heat in the middle of January wasn't ideal but I called Quality West Heating and Cooling after hours and left a message. Within 20 minutes the owner of the company, Rob, called me to ask about my situation. He came to my house the next day to assess what needed to be done. Because of the rust and other issues he recommended a new boiler. Rob and his crew, Dave and Bob, showed up later that day, squeezing me in their schedule and started tearing out the old boiler and formulating a plan to build a new one.

I can't say enough how hard they worked to get a new boiler installed so I would have heat. It took three days including all day Saturday staying every night until 7:30pm. Rob kept us informed every step of the way. I learned more about boilers than I care to know. Rob and his crew were very respectful of our home and made sure everything was cleaned up when they left.

I must add, Rob is very knowledgeable of boilers and loves building and working on them. When they're finished it's more like a "work of art". Rob and his crew take pride in their work and went beyond our expectations.

The name of their company is Quality West Heating and Cooling and I can say the name fits. The quality of work is amazing. They also installed a water heater several months ago and did a great job. The crew is professional, courteous and VERY knowledgeable. They didn't cut corners or try to sell me something that was not right for our house. THANK YOU!

Rob, Bob and Dave recently installed a new furnace, humidifier, and did some duct work for my basement refinish work. I was very impressed with their customer focus throughout the process, from initial quote to the follow-up call to ensure I was happy with their work. Work quality was excellent, completed on-time as quoted, and at a competitive price. Great local small business that I am happy to recommend to my friends and neighbors.

My furnace went out and suddenly I found myself getting bids for a replacement. I don’t make large purchases without a ton of analysis to ensure the right solution for the best price. I didn’t just have a broken furnace I have air flow issues too as the rooms furthest away never get enough air. I didn’t want to just replace I wanted to solve a 23-year-old problem. Rob was out the same day walking me through options and not over selling just giving me the facts and not pushy. His approach to resolving the air flow made sense and was very conservative as he proposed small low cost/no cost changes we could implement over time after a period of observation with the new system instead of hitting me up front with new dampers etc. up and making significant changes to the air flow. Rob clearly knew what he was talking about and has likely installed himself over the years as many systems as he has sold. There were three other comparable bids and none of them were even close to the value I was to receive from Quality West.

These guys don’t look at each install as just another job they take pride in their work, are extremely professional and even have some fun along the way. They were creative in their piping as I upgraded to a two-stage variable speed system that required PVC piping so the ascetics of the piping in and outside of the home mattered to me and they were conscious of that. I would much rather work with a company like these guys that are dependent on referrals instead of doing a bunch of advertising because for them customer satisfaction really matters. This is the reason for this long review as they deserve the recognition and I would highly recommend Rob and his team Bob and Dave.

I'm extremely content with the experience I had with them. I expected to clean my conduits and vents. I did a few examinations and one of my partners proposed to me Quality West Boiler Services. I calculated this organization would be astonishing, yet they were superior to that. They were at our entryway only one after the call. After they were finished, they showed us the when pictures. I was dazzled.

I had Don B tune up my AC system today. He also repaired my system and installed a new furnace about 10 years ago which has worked nearly flawlessly. The only current issue was a slightly degraded compressor run capacitor which will cost about $20 to replace. He called before arriving which gave me enough time to get home from work to meet him. He's a true expert and very personable.

Absolute A+ from phone call to invoice.
Matt just finished at my place & even from the phone call, this establishment is top tier.

I called for diagnosis on a problem & was given advice on what I could potentially do even from setting my appointment. Everywhere and everyone is hurting for business & money but these guys were still looking for ways to maximize my spending from the initial phone call.

Now, I did indeed need maintenence anyway but Matt was stellar. He was on the early end of my appointment timetable & called ahead to make sure that it will worked with my schedule.

He was sociable but not assuming. He was thorough & presented options wherever a fix was needed. He even gave me advice with rationale on ways that I could be doing better on getting the most out of my setup. He didn't make me feel stupid or awful for even the small things I wasn't aware of or wasn't doing very well & he acknowledged the things I was doing well.

He even gave advice on how my surrounding appliances could be effecting my efficiency.

Total bang up job! I would 100% tip more if I had the dough but am now at least a committed customer.