Balance Point

Huge thank you to Karen and our service technician Alan from Balance Point!!
They rapidly scheduled, diagnosed and assisted me with what I thought was a furnace humidifier noise issue in our vent system but was actually caused by our water pressure, simple fix the same morning I called. I am as always amazed by their customer service and care. So glad we chose Balance Point for our new AC, furnace and tankless water heater.

We worked with Ben over 2 years ago to have Mini Splits and ventilation for a range hood installed; the whole process went great. Ben was super helpful, knowledgeable and we've been extremely happy with the products, work and service they provided us. We haven't contacted them since because everything has been great.

Today, 2.5 years later, we have contractors doing construction work and they accidentally let our dog out without realizing it. We had no idea. Ben is driving through the neighborhood, recognizes our dog, and stops by our house to let us know that she was running around town so that we could go find her before she reached the big nearby road.

Great service, great products and great people. Thanks Ben!

I found Balance Point to be professional, responsive and dedicated as they handled my emergency ductwork situation. Service Technician Alan Coddington went above and beyond in explaining what needed to be done and executing the repairs.

Balance Point did an awesome job from Ben the salesman to completion fo the work. Very professional, knowledgeable, on time, and clean. They work long hours to assure we had heat over the weekend of installation and late to finish in 2 days as promised. They helped me thru the dilemma of using EPIC for the financing since you have to complete all the projects before getting the home improvement loan. They were able to provide no interest financing until the rest of the projects are complete. Thanks Balance Point!!

Our heater blower went out on Sunday (furnace and A/C were 25 years old), Balance Point sent Ben out on Monday with our options and Anthony and Alex showed up on Thursday morning to replace the whole system. We were very pleased with how professional and personable they were and how well they explained our new system. We recommend Balance Point to anyone needing furnace and/or air conditioning work or replacement!

I give them 5 stars for the original work done....but so much of what goes into the quality of a company is how they handle service after they've been paid. Two issues came up one year after the unit was installed.

1. We were having electrical work done and our electrician told us our mini-split was not installed to code to the main breaker. I have no idea if this was correct or not...but I informed balance point! After the initial concern and we'll have someone look into this right away....crickets. I called and emailed and received no response.

2. I was having landscaping done and needed my Mimi-split moved. I was told they could help and would give me a call back. I called and emailed and received no response. At least they're consistent.

Ben was the sales rep and although my initial call was not to him, I did email him. They can say they're soooo busy and they're doing their best, but bottom line calling or writing back take just a few seconds. So sorry, that doesn't work. Very poor customer service post installation.

Balance point went out of their way to get me a furnace part that the big dealers refused to discuss without a service call. Not only did they track down the part and beat the internet price, but delivered it to me in a couple of hours. They made maybe a couple of dollars on the deal, but they also gained an enthusiastic customer.

Friendly, professional, and great to work with. We worked with multiple technicians and each one was amazing. We recently purchased a home with a commercial outdoor RTU heat pump, the unit is very atypical for a home. They presented us with many options and provided us with a great solution. VERY HAPPY WITH THIS COMPANY!!

I called Balance Point to give a second opinion on a repair estimate from Allen Plumbing & Heating . Technician diagnosed problem as something way simpler and less costly. Very Happy with Balance Point.

We had a Quiet Cool system placed by Mick and Dave. They were very professional and efficient. Once they were done they reviewed how to use it and answered our questions.