Carbon Valley Heating & Air (Firestone)

When you lose your air conditioning on a Saturday night and the temperature is in the 90's that Sunday, It sure is refreshing to know there is a company like Carbon Valley Heating and AIr that you can count on to get the problem fixed and fixed quickly! Customer service tech (Brian) was very courteous, knowledgeable a had had us back up and running in no time. I would recommend this company to anyone!!!!!!!

The technician that came to my house was extremely knowledgeable and one of the most honest people i have met. He explained every step of what he was doing and where the costs came from. He also helped to identify the source of the problem that I was having and has started the process of developing a solution. Carbon Valley Heating & Air did right by me. Honesty, Quality, and Expertise: that is what i received from their service.

Thank you, Carbon Valley HVAC! When our heater went out we were dreading the thought having some Joe Shmo come in to break the bad news and our bank account. We called Bryan with Carbon Valley HVAC, he came out the same day and was able to quickly diagnose the issue. Although bad news was involved, I'm happy to report that I wasn't robbed! I received great service, quality workmanship and a fair price. I highly recommend this company!

Just as the weather was turning colder, our 15-year old furnace decided to die. We prefer to support local businesses so we called CVH&A. Jody on the phone was as nice as could be. She got Wes out to our house the next day. He determined that we had multiple failures that could be limped along but the system would eventually fail completely (during the coldest part of winter, of course). Wes gave us an all-inclusive quote on 8 different systems and explained the differences. We wound up buying a 97% efficiency furnace, the top model, but we were under zero pressure to do so. We did our internet research and found that this was the best model for our needs. Again, no pressure from CVH&A. The crew was able to get out for the install within 3 days. The install took 3 hours and the new system ran perfectly as soon as they fired it up. They even installed the included Wi-Fi thermostat, so we can control the temp from our couch. I would highly recommend Carbon Valley Heating & Air.

Carbon Valley has been my go to for HVAC needs at my rental properties. They are always so helpful and professional. I want to give a special shout out to Dale. He is consistently thorough and explains my options clearly. I know I can trust his judgement and work.

Excellent expert service! I highly recommend their services.

The technician took the time to diagnose and repair the issues with our AC during a very hot summer day.

Quality service at a fair price.

The tech arrived late. He spent 15 min at my house, and told me that my furnace needed replaced. He refused to check anything else, and still charged me $75 for the 15 min consultation. I was forced to get a second opinion. It was money well spent, a $35 part and a $25 labor charge and my furnace runs great. I will never waste money here again.

All in all a terrific experience. I will absolutely use CVHA again. Brian was our tech. We have two hvac units (upstairs and downstairs) that needed cleaning. First, scheduling was a breeze compared to two other companies I tried. Then, Brian was right on time, professional, and quick (but thorough!). My blowers and fans needed a bit of TLC and they looked brand new when he was finished with them. Brian also took the time to show me some potential problems that we may have from typical wear of the system, but he wasn't trying to sell me anything, and there wasn't any pressure to buy any parts or other service. Brian then took to the outside compressors and noted how great they looked given their age (about 10 years old). All in all a terrific experience. I will absolutely use CVHA again.

Horrible experience! they came out to give me a quote, I told wes the tech that i received a better offer from a different company. He asked to see the quote that I received, and i showed him. he told me he was going to try and beat it. He made a call, and told who ever was on the phone about my other offer and wanted to see what they could do to beat it. he then gave me a quote and told me he has to revise it and then he will email it to me. Needless to say two days go by no email. I call wes and leave a message two different times. I do not receive a call back from him. i then call the office and tell them what had happened. i wait another two days for the email. I still have to call for that to be sent. they Finally send it, but it is the wrong quote. I call to tell them that, and they have no clue what i am talking about. They then tell me they have to get a hold of the owner and i will get a call back that night or the next morning. well surprise i do not get a call, i have to call them back. My husband calls and they tell him that the tech(wes) did not offer what i had told them. they already gave me a good discount. The offer i received from a different company was for a model better and with the extras was and still cheaper than Carbon's base model. So why would i waste my time with them if i could get a better price? Very disappointed with how they handled this. just be straight up if you cant match another offer, do not lie to a customer. I have two children and no AC i was hoping to get it installed asap, not wait around because people can not be honest about a price!!!! Be Aware when and if you use them, plus make sure to have the tech write it in his own writing or record what he says. I wish i would have!

The night before Thanksgiving my furnace went out it was gonna be real cold at night. My technician was Brian ( I think )... He was awesome! He was very polite ! He did a quick troubleshoot on my furnace clean something out and Bam! my furnace worked! So thank you thank you thank you !!! You guys are awesome ! And I will recommend you to my friends and family! Merry Christmas you guys!