Carbon Valley Heating & Air (Firestone)

We hired Carbon Valley Heating and Air to help install a new furnace, water heater, and install new whole house central air to replace our swamp cooler. To say we were impressed is an understatement. We were looking for affordability, but didn’t want to sacrifice quality in the process. Josh, the owner of Carbon Valley, was wonderful at giving us all the facts and working with us to find options that worked within our budget. He never used pushy tactics or left us feeling like we couldn’t afford what we needed.
When being installed, the workers that came to our home were courteous and hard working. After being delayed by a prior job, the workers stayed behind until the job was finished. Unfortunately, a busy day meant things got missed or forgotten, i.e. laying down cloth to protect flooring, cleaning up ceiling dust, and leaving unused holes in our ceiling, but all we had to do was mention it during our post walk through with Josh, the owner, and things were well on their way to being fixed. We look forward to continuing our relationship with Carbon Valley in the future.

My technician, Josh, was able to figure out the issue, order the parts, and complete the repair within 24 hours. Great service and competitive rates. I highly recommend Carbon Valley Heating & Air.

Jed was very professional, took the time to explain what was being done and spent some time afterwards to verify the heater was functioning properly.

The service I got was amazing. I just wish they would have better communicated how much it was going to cost.

I called and set up the appointment and was told it would be 85 dollars to diagnose the issue and from there they would explain how much it would cost before any additional work was done.

They made it all the way through the visit and determined there was nothing actually wrong and hooked back up my water heater and turned it back on but never told me anything about how much additionally it would cost. The first time I found out the total was when he was done and about to leave. If I knew it would be an additional 176 dollars just to turn on my water heater after their inspection found no issues I would have just done it myself and saved 176 dollars.

Update - Since this visit Carbon Valley called and made this right and refunded the amount overpaid.

My fireplace as experiencing a periodic problem with remaining on, and the technician quickly isolated a couple of minor adjustments that were required and the fireplace is working wonderfully. Scheduling was easy, I received a call before the technician arrived, and the technician was friendly and took time to explain everything and answer my questions.

They came out and gave me an estimate of $12000-$18000 to fix my central air! We had another company come and fix for $85! Then after 15 minutes of him being there he told me it would be $500 for the service call and then said just kidding its $80 for service call. Just do your research people and dont always look at the high star ratings it can be deceiving.

They never showed up. I was given an 8:00 - 12:00 appointment window for an A/C repair. At 11:45 I called to get an update and was told the tech was in the neighborhood and should be there in 15 minutes. I waited ANOTHER hour (12:45) and finally gave up. Half a days work lost and now I still have to wait for someone else to come fix the A/C.

A four hour window is a target that any company should be able to hit, and I even gave them another 25% past that. That kind of performance makes the cable company look downright punctual.

When our furnace stopped working, I saw great reviews for this local company. Within 30 minutes into the appointment the repair tech offered estimates of $9,000, $11,000 or $13,000 to fully replace it. Checked with another company, $50 to replace the blower.

Excellent Service! Cody was awesome! He explained everything very clearly and thoroughly! He was even early! Also, he explained to us all of the problems that could come up in the future and got us going on the service plan! Thank You for the great service Cody and Carbon Valley HVAC

Fast, efficient, knowledgeable and professional. Thank you for being here for our emergency. We are so grateful for your company. You answered all questions and then some. See you for out air conditioning tune up soon!