Carbon Valley Heating & Air (Firestone)

Very quick to arrive to my home. Diagnosed the issue, then took the time to explain the issue to me and give me the options to move forward. The technician was very knowledgeable, helpful, and hard working. I appreciate high quality service from local businesses thank you Carbon Valley I have found my new local HVAC company!

Please send a Huge shout out to Josh for the initial second opinion that blew Brother's out of the water by $4000.00. I was under a service contract with them and they told me with barely batting an eye that I needed a whole new unit. My friend was having the same issue down the street and new of Carbon Valley Heating & Air and Josh just happened to be at her house right after I received my shocking news. So I ran down and Josh was more than happy to look at it for me right then.
He ran a small test and said no need to replace the unit it just needs a new motor. I was relieved...thrilled! That was do-able a whole new unit was not.
Brian then took over my case and squeaked me into his already solid schedule so that I had my unit up and running in just under 2 days ( and that was with ordering a part).
I was extremely happy. I put myself on their service plan and feel that I am making a good decision to move away from Brother's.
I will recommend Carbon Valley Heating & Air to everyone that needs this type of work. And to anyone who is still with a company that wouldn't bat an eye at overcharging a single mother of 4 beautiful girls for something that could have been minimal. I'm sorry I will play that card. What they said was wrong with my air conditioner is not okay. I would have spent that money thinking I had no other option because I trusted them.
No more...now I trust Carbon Valley Heating & Air. And you should too!

We had a great experience working with Dale and the staff of CVHA. I called and was scheduled within a day. Dale worked with us to diagnose the problem, provided options for repair both short term and long-term, and did all of the legwork with the warranty, saved us about $500.00 on the part. The part came in within a few days, and we were scheduled the next day for the install. System is back up and running. All of the staff were great, prices were reasonable. I don't think I will be looking for a new HVAC person anytime soon. Thank you!

Dale arrived on time. He was very helpful and explained the issues we had in a manner we could understand.

Horrible service and dishonest business. The guy came down to fix the part over $500 on the board it need. The furnace was still not working when the temperature outside was at 0. We went about a week without heat. Rather them working a deal for charging us over $500 they lied about the new proposal. Please I don't recommend this company for anyone. We went to Sunshine Plumbing and Heating. They made it right and give us a great discount. Even helped us save the $500 plus we spent on Carbon Valley.

We called Carbon Valley for a service request when our warehouse heater stopped working. Within 3 hours of our call, Dale showed up and had us running quickly. We really appreciated the prompt and professional service! We will definitely use Carbon valley again. Thank you!

Connected with Josh (owner) and then Kyle (technician) as we considered repairing or replacing our A/C unit. We were very pleased with their work & service! We decided to repair for now and Kyle did a great job. We will definitely call them again when it's time for a new system or any repair.

This is why I always recommend people to get a second opinion is because of companies like you. I called Carbon Valley Heating and Air for my air conditioner a couple of weeks ago as it was making an awful sound outside. I contacted your company as it had such amazing reviews. Your technician showed up walked out back to my A/C unit walked up to it and says that the compressor is shot. He did not open it up, do anything else, literally just decided that, due to the sound it was making. He said it was not even worth dong a diagnostic at that point. I figured he must know what he was talking about as I know that the unit is older. So we sat down and he went through our choices of a new unit from you guys. Choices ranging from $7000-$12,000!!! He also said that we should replace the furnace while we were at it in a combo package as it was the same age. Don't worry though as you have great payment plans. Wanted me to sign the contract to get this going. Luckily I've been professionally involved in real estate for many years now and I never go with a first quote unless I have dealt with someone first hand several times. So after your technician left I contacted another highly rated company in the area. The second company came out two days later. Their technician walked over and says that the contactor relay is shot. To replace that part, do a full diagnostic and get my A/C running to perfection cost me $200! I asked him about any compressor issue and he said anyone who said that is ridiculous as a true compressor issue like that then the unit would have never even turned on. Further he says there is nothing wrong with our furnace there would have been no need to replace it even if there was an A/C issue. I think your company attempted to take advantage of me as I was a woman home with my young kids and your technician thought it would be an easy sale/commission as I would be dumb and sign whatever. You either have shady practices overall or need to have a serious evaluation with how your technicians are representing your brand out in the field!

Cody was very professional and honest with us when he came over to fix our Heater. He did a great job of figuring out what was wrong with the heater and was able to get us heat that night since it was supposed to be single digit temps outside that night and the next day. He had to order a part but brought it back the next day to fix the main issue. He was also able to help fix our water heater as well when we thought we couldn't get it fixed. Saved us from having to get a new one for now. He is a great guy and I would recommend him to anyone. Thanks Cody!!

These guys are outstanding!! I've been using them for the past 5 years and every time they are on-time, extremely professional, and very efficient at diagnosing problems and performing routine service. I've also used them for new installations and they always knock it out of the park. The owner is even occasionally part of the installation team and is a very nice and knowledgeable person. They are affordable and offer a pretty nice annual maintenance plan that is very reasonable for the service you receive. I would highly recommend these guys if you are in the Frederick, Firestone, or Dacono area.