Carbon Valley Heating & Air (Firestone)

Forrest was our technician and he was excellent. He gave helpful advice, outstanding customer service and was a delight to converse with. 10/10 Absolute legend.

We've used this business twice now for a furnace repair. On both occasions, scheduling was quick and their call center responsive. On this date -- our second repair -- our service technician called en route to our home and even arrived 10 minutes prior to our appointment window. Jed was efficient and professional, quickly identifying the issue and working diligently to correct the problem. He answered all of our questions and was easy to understand as he explained the problem. Our repair was completed in less than three hours. I would highly recommend this business.

Called Kate early on 12/23/22, who was very helpful getting me onto an already tight schedule. She called me an hour before I expected to tell me Gavin was on his way. Gavin was very professional and knowledgeable. He diagnosed the problem right away, explained it to me and how he would fix it, and was done within the hour! Very customer orientated all around; I will definitely be calling them for my future needs.

Tech arrived on time, covered his shoes before entering the house, and was polite and knowledgeable throughout his visit. Quick accurate diagnosis of the issue, quick repair, fair billing - very pleased with this vendor.

So happy with Carbon Valley! They found a simple fix for my AC system that others said I would need to replace the entire system. Thank you for your professionalism and honesty.

Lost heat in middle of the night. Called the problem in at 7 AM and a tech was at the house at 10:30 AM. Problem was identified as debris had accumulated in two lines. Furnace would run and immediately shut down due to pressure build up. Problem identified and resolved
to great satisfaction of homeowner.

Charged me 100 bucks to come “troubleshoot” the furnace. Removed one screw (mind you, no scope, etc) and immediately went into prices on new units. Since this wasn’t really a service call and was just a sales call, shouldn’t have been charged a dime. Free estimates on replacements are done by all other companies.

FYI, IT WAS ONE OF THEIR OWN TECHNICIANS WHO TOLD ME HE HAD NO LICENSE, AND NONE OF THE OTHER TECHS DID EITHER!!!

***UPDATE: now having had two other HVAC companies out I'm even more angry! The problems that this company missed are astronomical and catastrophic. My house could have literally caught on fire due to their errors! Just might be talking my lawyer. What a scam company! They do not hire licensed techs! BEWARE BEWARE BEWARE!!!!!

I've had Carbon Valley at my house 5 times in 6 months. Finally opened my eyes and took my business elsewhere! One tech actually told me I had a "filterless furnace" because he couldn't find the filter! #1, no such thing - #2, I HAVE TWO FILTERS! The last tech I had out - Samson - intimated that the company does not hire qualified workers, they'll hire ANYONE and expect them to figure it out. He was the ONLY tech working for them at this point according to his claim. This last time I called, they never even returned the call, and I had another company out here before even hearing from Carbon Valley. What a shame in a small town area that you treat your customers that way! I thought at first they were great - but just realized they hire really friendly techs to cover up the fact that they're a poorly run business and don't offer quality service. Like I say, when their techs tell customers they have a "filterless" furnace when that's not even a thing - well, enough said about their training and level of professionalism. NEVER AGAIN!

When my furnace suddenly went out in the middle of winter, these guys were the only ones out of dozens that I called who could come out same day. They were also able to immediately set me up with heaters until my new furnace was installed, which was seamless. Support them if you can!!!

Forrest was knowledgeable, polite and gave us some great advice for future services and maintenance which as first time home owners/furnace owners was amazing! He’s a star!