Courtesy Plumbing & Heating

The courtesy team is fantastic. Stephanie in the office was very helpful on getting the technician Kris out to look at my boiler. Kris did a great job and gave me tons of knowledge on how to properly maintain my equipment. Kris got me signed up for their membership and i feel very confident in courtesy plumbing and heat to take care of my house. Thank you.

Great experience with Courtesy Plumbing and Heat. After going through a few different companies and having bad experience with business’s elsewhere, they were able to help me with my needs and provide great service and quality. After explaining my problems and concerns to the staff members and after the repairs were made the manager Frankie reached out and made sure everything was up to par and working as it should be. Great people and great service. Will be using them for any future needs.

Guy showed up towards the beginning of the window, fixed our sink leak in about 5 minutes, checked our water pressure and left pretty quick. Really satisfied overall, would use them again.

Courtesy plumbing and heating is the best! I had a pipe burst and every other company I called was going to take between 3-4 hours until they could make it out and their price was twice as high. Courtesy was there in less than 30 minutes and took care of the problem for half the price. These guys rule!

We had a sewer main backup that caused a huge mess in our basement, Bobby and Frankie came to my house and popularly explained my sewer system. Sam gave us a recommendation for a full line sewer replacement, we are extremely exited to not have to worry about our sewer line. Thank you Courtesy Pluming!

I discovered that my faucet from my upstairs bathroom was leaking and leaving a water stain on my ceiling in the living room! The manager and his staff was very quick to coming and helping replace the faucet before it did any permanent damage.

I called when I woke up yesterday morning and my basement was flooding. The gal on the phone was super helpful, even though the next available appointment was not till 3 in the afternoon. She promised she'd keep me at the top of the list if there was a cancellation or someone finished early.
Thank goodness the technician was running early that day and made it out by 11 am!! He was able to quickly assess what parts of the system were in terrible shape and we chose to go with a new pump. He had the pump in the truck and was able to install the entire thing quickly and professionally.
I will be using Courtesy Plumbing and Heating for some of the other HVAC work I need done because I was very impressed with the speed and quality of the work performed.

Great companies are made up of great individuals, and Jeremy did a great job. Personable, and dedicated to getting the job done right, he helped troubleshoot the old water heater before making the recommendation of installing a new one (corrosion/sediment clog deep within the heater's cold water inlet). The installation went quick, and there was clear communication throughout the process.

I get that this was a large job, but the way this work was carried out was extraordinarily unprofessional and beyond frustrating. The work was shoddy and took months longer than expected, leaving our roommates with no bathroom for months.

We started out with a fair quote and with Samuel B as our main POC responsible for this project. The job was supposed to take 4 visits and be completed in just a few weeks. The first visit went well, pipes were installed under concrete and things seemed to be going well. However, we then could not get in contact with Samuel and had an extremely difficult time getting the company to continue with the project. Sometimes someone would be scheduled to show up and we'd get a no show, sometimes people we hadn't seen before on the project would come and be completely confused on what work they were doing. We were confused as to why this was happening- after numerous calls, we found that Samuel was MIA in Texas and no longer working on this project. Work after this first visit was horrible- messy concrete pour, trash everywhere, wrong valve installed, and a shower pan installed so poorly that the pipe ended above the pan and water pooled in the pan. The man who installed the pan seemed extraordinarily confused on the process of how to install a pan and yelled at me about the pan, so I attempted to calm him down by offering to leave work to pick up some new parts at a home depot for him, to which he declined. He also charged the wrong amount for the finished job. The company found this out months later, long after our GC finished the shower and fixed the numerous errors with the shower pan.

I'd recommend staying away from this company or adding into the contract/work order that work must be completed within a certain amount of time to avoid issues with missing project leads. Yikes!

They were incredibly helpful and patient when replacing my water heater after the bottom rusted out. My parents do not speak English well and the two workers sent out were very helpful explaining things and making sure everything was understood. They wore shoe covers inside and were great with our dogs.

I would definitely use this service again. Brandon was great.